IT Support Technician Hybrid

We are HALO! We connect people and brands to create unforgettable meaningful and lasting experiences that build brand engagement and loyalty for our over 60000 clients globally including over 100 of the Fortune 500. Our nearly 2000 employees and 1000 Account Executives located in 40 sales offices across the United States are the reason HALO is #1 in our $25B industry.

The IT Support Technician is a role on the Service Desk Team. This role is a technical role whose purpose is to support enduser technology and technology related processes and workflows. This role will troubleshoot common issues collect data on issues and remediate issues with the use of the companys technologies. To succeed in this role the candidate must excel at teamwork collaboration communication and conflict deescalation. The individuals goal is to quickly triage problems accurately identify root cause and work with senior technical resources to implement reliable and consistent workarounds to assure reduced downtime for affected staff and clients.

HALO is committed to its hybrid workplace model and believes bringing teams together in person on common days is essential to operate as One HALO. As part of this effort we require visits to the Sterling and Oakbrook IL offices at least 3x a month.

Responsibilities

• Responds promptly to all requests for assistance and prioritizes and completes requests using professional communication with a high level of customer service within reasonable timeframes.
• Installs configures tests and troubleshoots enduser computing hardware (including desktops laptops printers mobile devices telephones etc. and related software.
• Manage and troubleshoot endpoint issues including but not limited to: Laptops Desktop Point of Sales Tablets Smart Devices Phones
• Manage and troubleshoot enduser application issues including but not limited to: Microsoft O365 Adobe Creative Suite Atlassian Suite Salesforce
• Troubleshoot general network issues including but not limited to: Wireless networking Wired networking
• Generate professional communications.
• Document incidents and resolutions.
• Assist with maintenance and administration or systems and network when required.
• Other duties as assigned.

• Windows/Mac experience required
• Microsoft Office
• Call center/help desk/service desk experience
• Service Now experience
• iOS/Android

Preferred Experience

• A Certification
• Network
• Server
• Linux

Compensation: The estimated base hourly rate for this position is between $19 and $26 per hour. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range compensation decisions are influenced by various factors. At HALO these include but are not limited to the scope and responsibilities of the role the candidates work experience location education and training key skills internal equity external market data and broader market and business considerations.

Benefits: At HALO we offer benefits that support all aspects of your life helping you find a worklife balance thats right for you. Our comprehensive benefits include nationwide coverage for Medical Dental Vision Life and Disability insurance along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

More About HALO:

At HALO we energize our clients brands and amplify their stories to capture the attention of those who matter most. Thats why over 60000 small and midsized businesses partner with us making us the global leader in the branded merchandise industry.

• Career Advancement: At HALO were passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO youll have the opportunity to accelerate your career by learning from their experience insights and skills. Plus youll gain access to HALOs influential global network leadership opportunities and diverse perspectives.
• Culture: We love working here and were confident you will too. At HALO youll experience a culture of ingenuity inclusion and relentless determination. We push the limits of possibility and imagination by staying curious humble and bold breaking through yesterdays limits. Diversity fuels our creativity and we thrive when each of us contributes to an inclusive environment based on respect dignity and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability transparency and dependability.
• Recognition: At HALO your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time youll accumulate recognition that can be converted into gift cards trips concert tickets and merchandise from your favorite brands.
• Flexibility: Many of our roles offer hybrid work options and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.

HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race color religion sex pregnancy (including childbirth lactation and related medical conditions) national origin age physical and mental disability marital status sexual orientation gender identity gender expression genetic information (including characteristics and testing) military and veteran status and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit develop and retain the most talented people.

HALO participates in EVerify. Please see the following notices in English and Spanish for important information: EVerify Participation and Right to Work.

HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a casebycase basis.