drjobs IT Support Technician

IT Support Technician

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1 Vacancy
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Job Location drjobs

Ottawa - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

This position will work as part of an experienced team in a fast-paced exciting environment and will be responsible for installing and maintaining computer hardware software networks and phone systems including handsets and mobile phones. The performance of the duties must ensure a quality service approach to all employees customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

  • Provide clients with onsite and remote support services for hardware or software problems
  • Configure and install new equipment including computers desk phones mobile devices other internal hardware and systems.
  • Provide support on the following technologies:
    • Microsoft Office suite
    • Windows Desktop Systems
    • Email services
    • Network and wireless access
    • Point of Sale systems
    • Printers
    • Mobile technologies
  • Troubleshoot networking related issues and user issues as required.
  • Ensure backup software is working properly and address issues as required.
  • May be requested to undertake other related duties on a periodic basis.

Qualifications :

  • Typically requires completion of post-secondary education in Technology or related discipline plus a minimum of 1-3 years of IT related experience or an equivalent combination of education and experience.  
  • Exceptional communications skills both verbal and written.
  • Strong analytical troubleshooting and problem-solving skills.
  • Strong interpersonal skills and ability to excel in a team environment.
  • Superior customer service skills and positive attitude.
  • Desire to learn new technologies processes and take on new challenges.
  • Ability to work on an on-call rotation.
  • Knowledge of Network administration
  • Must have a valid drivers license as travel between locations is required.
  • Successful completion of a criminal background check required.

Work & Sensory Environment:

  • May be required to sit for long periods of time at workstation.
  • Providing service to several people or departments working under many simultaneous deadlines.
  • Possible exposure to eye strain from computer terminals.
  • Exposure to stress caused by open office noise and crowded conditions.


Additional Information :

Accommodation is available upon request for applicants and employees with disabilities.


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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