This position will work as part of an experienced team in a fast-paced exciting environment and will be responsible for installing and maintaining computer hardware software networks and phone systems including handsets and mobile phones. The performance of the duties must ensure a quality service approach to all employees customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.
Major Responsibilities:
- Provide clients with onsite and remote support services for hardware or software problems
- Configure and install new equipment including computers desk phones mobile devices other internal hardware and systems.
- Provide support on the following technologies:
- Microsoft Office suite
- Windows Desktop Systems
- Email services
- Network and wireless access
- Point of Sale systems
- Printers
- Mobile technologies
- Troubleshoot networking related issues and user issues as required.
- Ensure backup software is working properly and address issues as required.
- May be requested to undertake other related duties on a periodic basis.
Qualifications :
- Typically requires completion of post-secondary education in Technology or related discipline plus a minimum of 1-3 years of IT related experience or an equivalent combination of education and experience.
- Exceptional communications skills both verbal and written.
- Strong analytical troubleshooting and problem-solving skills.
- Strong interpersonal skills and ability to excel in a team environment.
- Superior customer service skills and positive attitude.
- Desire to learn new technologies processes and take on new challenges.
- Ability to work on an on-call rotation.
- Knowledge of Network administration
- Must have a valid drivers license as travel between locations is required.
- Successful completion of a criminal background check required.
Work & Sensory Environment:
- May be required to sit for long periods of time at workstation.
- Providing service to several people or departments working under many simultaneous deadlines.
- Possible exposure to eye strain from computer terminals.
- Exposure to stress caused by open office noise and crowded conditions.
Additional Information :
Accommodation is available upon request for applicants and employees with disabilities.
Remote Work :
No
Employment Type :
Full-time