DevOps Engineer Apps Support
DevOps Engineer Apps Support
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Job Description
Looking for a new challenge
Take a look at our current vacancies. If you see a vacancy that is right for you we encourage you to apply!
If you have experience of Azure Platform and Azure DevOps (ADO) then this could be the role for you
Job Title: Application Support Engineer (DevOps)
Contract: Permanent
Working Hours: Fulltime 35 hours per week (flexible working patterns available upon agreement with your manager)
Salary: Circa 58000
Reporting to: Lead DevOps Engineer
Location: London Docklands (Hybrid). Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.
Our DevOps team provides specialist technical expertise to enable the development and operating of our businesscritical applications.
As one of our Application Support Engineers youll be working within a small team of skilled DevOps engineers working across a range of cloudbased technologies including (but not limited to) Microsoft Dynamics 365 Azure and Microsoft SharePoint Online.
As an Application Support Engineer you will play a pivotal role in maintaining and supporting our critical business applications throughout the development lifecycle. Working as part of our DevOps team you will ensure our applications are stable optimised and able to meet the demands of our operations.
Key Responsibilities and Skills
You will provide support for Azure Cloud base services and a range of applications including Microsoft Dynamics 365 Power Platform SharePoint Online as well as our internal Case Handling System.
Using a customer focused approach with a commitment to maintaining high standards of service for customers to enable you to effectively troubleshoot and problem solve.
You will need to have the ability to quickly address and resolve technical issues. Using your clear concise communication skills to liaise with colleagues and thirdparty suppliers while explaining technical issues.
Work across development and production environments independently with colleagues and with thirdparty suppliers to ensure robust application performance.
Monitoring our application support queue in Hornbill conduct troubleshooting and resolve issues within agreed service level agreements (SLAs).
Work on technical solutions identifying and implementing them to improve our customer experience. With your knowledge you will running PnP PowerShell scripts on different environments.
To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria
Minimum Criteria
Experience in a development and operational environment using Microsoft tools
Having demonstrable experience of working with Azure platform including Azure DevOps (ADO)
Having good communication skills with the ability to explain technical concepts and issues to a variety of colleagues
Desirable
Some experience building CI/CD pipelines using tools such as Azure DevOps Team City and Octopus
Working within Agile teams with Scrum and Kanban methodologies
Working with third party providers to achieve value for money and business benefit
Being able to effectively deploy and support .NET Azure based applications
Knowledge of web hosting load balancing and networking
Knowledge of Microsoft Dynamics 365 and how to support it
Power Platform and SharePoint Online
Why Financial Ombudsman Service
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:
How do I apply
Please upload an up to date CV ensuring you are highlighting those keys skills as per our minimum criteria
Applications need to be sent by midnight on the 29th April 2025.
A full job profile is available on request and will be provided to candidates shortlisted.
Why Financial Ombudsman Service
We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:
25 days holiday entitlement with the option to buy extra or sell days
Generous pension
Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few
Choice of voluntary benefits including Technology scheme Cycle to work scheme Willwriting service amongst others.
Discounts on your everyday shopping from groceries and petrol to household goods and gift vouchers.
Employee Assistance Programme
Extensive opportunities for personal and career development
Fully equipped onsite gym open 24 / 7 (London office only)
Extensive Wellbeing resources including onsite therapists (London office only)
Beautiful and bright London office looking over the Thames and near to mainline stations
Our Coventry office is 2 minutes walk from the main station
Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved too!
Were proud to be an inclusive employer
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
Were committed to being a great place to work attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if were diverse and inclusive well better understand different perspectives which is fundamental to our job resolving financial complaints.
We welcome applications from Black and other ethnic minority candidates and female candidates for all positions and particularly so for senior leader positions as they are underrepresented within the Financial Ombudsman Service at this level.
We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidates CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need please email and let us know your preferred method of contact.
Find out more
Check out below channels to find out more about everyday life at the Financial Ombudsman Service and dont forget to follow us while youre there!
LinkedIn: careers page: you for your interest in working with us we wish you good luck with your application
Employment Type
Full Time
