About the Role
We re looking for a reliable detail oriented and tech-savvy contractor to jump in and support the day-to-day delivery of our Custom Branded Apps (CBA) this role you ll manage the app delivery process of your assigned project from intake to store publication making sure every branded app is set up correctly and launched on time to the customer s satisfaction. You ll work closely with internal teams and directly with customers to keep things moving provide guidance and ensure an overall smooth app delivery experience.
What You ll Do
- Manage a pipeline of incoming apps making sure projects are progressing on time
- and according to our process
- Assist customers with setting up their Apple and Google developer accounts in
- collaboration with customers
- Review app submissions to ensure all required assets are included and meet
- Apple/Google guidelines
- Create and manage store listing in App Store Connect and Google Play Console
- Communicate with customers via email and video calls to provide updates clarify
- requirements and offer real-time guidance through screen share when needed
- Respond to store rejections and help resubmit apps to ensure all apps are
- published and live on the latest version
- Keep our internal project management tools up to date and accurately reflect each
- app s status
- Collaborate with Onboarding Implementation and Customer Success to resolve
- any blockers from app publication
- Contribute to process documentation and internal knowledge sharing
- Handle additional admin tasks as assigned to keep the CBA pipeline running
- smoothly
- Participate in internal team meetings providing updates and blockers
- Any additional ad hoc tasks as assigned by the Manager
Requirements
- Proven ability to manage multiple projects with strong attention to detail and follow-through
- Comfortable using tech platforms and tools especially project management and communication tools
- Familiarity with the Apple App Store and Google Play Console is a plus
- Excellent written and verbal communication skills including experience with customer-facing communication
- Ability to troubleshoot problem-solve and adapt to changing priorities
- Self-motivated organized and able to work independently in a fast-paced environment
- Experience collaborating with cross-functional teams
Proven ability to manage multiple projects with strong attention to detail and follow-through Comfortable using tech platforms and tools, especially project management and communication tools Familiarity with the Apple App Store and Google Play Console is a plus Excellent written and verbal communication skills, including experience with customer-facing communication Ability to troubleshoot, problem-solve, and adapt to changing priorities Self-motivated, organized, and able to work independently in a fast-paced environment Experience collaborating with cross-functional teams