Reservation Sales Agent

Additional Information: This hotel is owned and operated by an independent franchisee Mainsail Lodging. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

The Reservation Agent will assist prospective guests with planning and booking their next stay at one of our hotel or resort properties. This person will provide exceptional service and educate our guests on all aspects of Mainsail Lodging & Development. This will be a hybrid position that is based out of our Tampa Home office with some days in office and some worked remote. Training will be done fully in the office. Our reservation office is open 7 days a week and candidates must be flexible to work a 5day schedule within the office hours.

Reservation Sales Agent

Hybrid (some days in office some from home)
$18/Hour
Schedule can be the same each week once we establish which 5 days work best
Marriott Associate (Explore) Rates throughout the entire Marriott Portfolio
Complimentary overnights at our local properties to understand what you are selling
This position requires you to live within driving distance of Tampa Florida.

In office training then we can switch to Hybrid (some days in the office some days remote) if preferred.

What you have
High School diploma or higher
Previous hospitality experience preferred
Excellent customer service skills
Excellent communication skills both verbal and written
Ability to use technology e.g. tablets iPads

What youll do
Acknowledge guest in all public spaces with a warm and friendly greeting
Assist with banquet function of the hotel to include set up of tables and chairs
Follow scheduled shifts and follow break and lunch requirements
Report any light outages broken equipment or room disparities to manager paying close attention to hallway areas
Assist guest with any specials requests
Ability to communicate with manager on inventory needs i.e. chairs tables and banquet linens
Professional communication while using technology
Respect all guests team members and management by maintaining a positive friendly attitude
Ability to interact with guests and share hotel knowledge using personalization such as using the guest name
Maintain guest confidentiality following all hotel procedures
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and/or in rooms
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area such as closets carts and housekeeping office
Perform other duties as management requests to service our guests.
Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott

Physical Demand
Ability to stand for extended periods of time
Ability to squat and bend
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to lift/push/pull 50 lbs.

Mental Demands
Make sound judgments quickly
Work on multiple tasks making appropriate progress towards deadlines
Able to work independently take direction and provide direction to others
Manage differing personalities within the office the hotel and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful high pressure situations
Ability to effectively handle challenges in the workplace including anticipating preventing identifying and solving problems as necessary

Benefits
Fulltime Associate Benefits
oMedical Dental & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401K Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistant Program (EAP) Jury Duty (May vary by state) Employee Discounts Employee Referral Bonus Free meal for all fullservice hotel employees
Parttime Associate Benefits
oAll abovelisted benefits except for Medical Insurance and Holiday Pay

This company is an equal opportunity employer.

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