Senior Education Impact Consultant

At PowerSchool we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home PowerSchool supports the entire educational ecosystem as the global leader of cloudbased software for K12 education. Our employees make it all possible and a career with us means youre joining a successful team committed to engaging empowering and improving the K12 education experience everywhere.

Team Overview

Our Success team ensures our partners in educational technology achieve their desired outcomes serving as champions of our customers needs. Through collaboration strong relationships and advocacy the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers.

The Education Business Consultant is responsible for partnering with the client account team in support of clients to help them achieve success with the PowerSchool products utilized by students school and district teachers counselors and administrators. When a need is identified by the account team the Education Business Consultant will engage with a client to share best practices and product knowledge to drive improved usage and adoption of the identified PowerSchool products. This role will work in coordination with the account team during various client touch points to discuss various aspects of the partnership including but not limited to monitoring adoption of implemented software consulting on productspecific best practices aligning district goals to product solution usage and mitigating risk identified by the account team. The Education Business Consultant will not have an assigned book of clients but will support clients in a designated geography on an asneeded basis. The primary objective of an Education Business Consultant is to strengthen the understanding and adoption of the customers investment in PowerSchool solutions to ensure retention and continued valued partnership long term.

Description

The Customer Success team focuses on ensuring customers achieve their desired outcomes with our products through satisfaction retention and growth.

Your daytoday job will consist of:

• Strategy & :
  Encourages others to achieve beyond their expectations providing help and support when needed. Share best practices on how to acheive goals in challenging time frames. Mentoring and coaching others to fulfill their responsibilities. Identify and clarify role expectations. Assumes accountablity for assigned function. Coach & Develop:
  Takes initiative to help team members understand how their work fits into the bigger picture. Provides honest feedback to mentees about performance development opportunities. With support of management facilitates an environment where coaching and mentoring become part of the everyday way of doing business.
  Solution & Performance Oriented:
  Mentoring and guiding team members on principles of process compliance and metrics. Utilize best practice methodologies and provide customers with deliverables that exceed expectation. Emotional Intelligence:
  Proficient interpersonal communication skills. Works with the broader team to manage and address intragroup conflicts that arise. Collaborates with team leaders in other organizations to manage an d address intergroup conflicts.
  Duties & Responsibilities
  Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  Act as a clientfacing subject matter expert for a solution area and assist with client product awareness understanding and adoption
  Serve as an adoption advisor to clients who need additional product support during their client journey
  Meets with key client stakeholders identified by the CSM and/or account team to consult on adopting and using the implemented software. This consultation may involve sharing productspecific best practices aligning district goals to product solution usage and identifying and mitigating risk.
  Partner with the CSM to help develop and track annual goals in alignment with the school/district mission vision and strategic plan.
  Fulfil requests submitted by the account team for assistance with clients in their assigned territory.
  Upon request share reports and other data analysis to inform a client of their continued progress against high level goals.
  Work crossfunctionally to recognize areas of risk and identify solutions to optimize outcomes for customer retention.
  Support the CSM on escalations that may require productspecific knowledge to ensure customer satisfaction and retention.
  Upon request engage with identified client to provide recommendations for optional product usage
  Work across the Success team to support any customer meeting and/or review that requires product knowledge expertise for the discussion
  Serve as an internal consultant to other projects functions related to solutions where EBC has expertise.
  As needed consult on PowerSchool implementation engagements post golive to ensure client has access to ongoing resources to drive usage and adoption
  Facilitate EBCled user group webinars and act as product expert to guide webinar attendees to successfully learn about product releases roadmap seasonal productspecific topics and solution area best practices.
  All other duties as assigned by management.

Minimum Qualifications

• Bachelors degree or equivalent work experience
  Excellent negotiation and interpersonal skills
  Must thrive in a fastpaced everchanging environment
  Excellent communication skills
  Ability to effectively prioritize and escalate customer issues as required
  Proficient in Microsoft Office suite
  Salesforce and CRM experience required
  Excellent attention to detail and time management
  Excellent oral and written communication skills
  Excellent customer service presentation and conflict resolution skills
  Ability to thrive with a heavy workload and multiple projects with frequent interruptions and schedule changes
  Able to be successful with ambiguity and solving the client issues working across functional lines to advocate and solve issues for the client
  Ability to coach and mentor team members
  Environmental Factors
  Ability to problemsolve multitask and reprioritize tasks
  Constant indoor collaborative work environment in close contact with coworkers
  Frequent social interactions and interruptions
  Frequent work under time restraints
  Rare travel
  Physical Requirements
  Lifting/Carrying:
  Occasionally carrying items weighing under 10 lbs.
  Rarely carrying items weighing between 1120 lbs.
  Twisting/Turning:
  Occasionally reaching over shoulder
  Overhead and reaching outward
  Occasionally bending
  Frequently walking normal surfaces
  Constant sitting
  Other:
  Constant use of keyboard fine dexterity grasping holding
  Constant repetitive motion hands

Preferred Qualifications

• Experience with administrative aspect of education

EEO Commitment

PowerSchool celebrates a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our recruiting process please let us know by emailing