HR Transaction Delivery Team Lead

About Us

We are seeking a highly skilled and strategic HR Transaction Delivery Team Lead for our Transaction Delivery team!

The ideal candidate will supervise and manage transaction case volume and workload manage coordination efforts with key departments identify process gaps and improve work efficiencies. This role calls for a strong leader with a solid grasp of HR operations good interpersonal skills and the ability to excel in a fastpaced environment.

This job is based in ClujNapoca Romania.

We provide a flexible working schedule with the option of working hybrid.

In This Role Your Responsibilities Will Be:
Coordinate daily operations of the Transaction Delivery Team collaborating with the Transaction Delivery Supervisor.
Track and manage transaction case volume to ensure balanced workload and timely processing.
Facilitate communication and coordination with key departments for seamless transaction processing.
Analyze current processes to identify gaps and implement improvements for enhanced efficiency and productivity.
Conduct regular quality checks and audits to ensure accuracy and integrity of transaction data.
Provide ongoing support guidance and constructive feedback to team members for their development and performance.
Act as the main point of contact for HR Business Partners and Centers of Excellence addressing customer concerns to facilitate timely issue resolution.
Address and resolve complaints in a timely manner to maintain compliance with regulatory requirements and company policies.

For This Role You Will Need:
Minimum 4 years of relevant experience.
Proficient in data entry and maintenance in HR systems (Workday preferred).
Prior experience in leading transactional processing of HR data including historical and retroactive corrections.
Experience with Workday and ServiceNow platforms and services.
Showcased capability in communicating effectively with diverse customers.
Experience in performing quality review of completed personnel and organizational data change actions.
Experience in HR Shared Services or HR Operations.
Fluency in English.
Proficiency in at least one additional language (French Italian Spanish Romanian or Czech) both spoken and written.
Technical Skills and Knowledge:
Proficiency with Microsoft Office Suite.
Experience with Workday HCM (Human Capital Management) modules including Core HR Talent Management Recruiting and Payroll.
Experience with ServiceNow modules particularly in HR Service Delivery Incident Management and Knowledge Management.
Proficiency in using data analysis tools and software such as Microsoft Excel (advanced functions pivot tables VLOOKUP etc..
Familiarity with Enterprise Resource Planning (ERP) systems that manage and automate core business processes.
Awareness of human resource regulations and compliance requirements relevant to transaction processing.
Understanding of corporate policies procedures and internal controls.
Expertise in identifying and managing risks associated with HR functions.
Skill in analyzing HR metrics and data to aid decisionmaking.

Preferred Qualifications That Set You Apart:
Expertise in using HR systems with a strong preference for Workday including advanced functionalities and reporting capabilities.
Demonstrable experience in managing projects especially those related to HR data and system implementations or upgrades.
Strong analytical skills with the ability to identify trends root causes and develop effective solutions to complex issues.
Demonstrated experience in leading and developing highperforming teams including coaching mentoring and performance management.
Experience in identifying and implementing process improvements to enhance efficiency accuracy and service quality in HR operations.
Indepth understanding of HR compliance and regulatory requirements with experience in ensuring alignment with these standards.
Strong customer service skills with a focus on delivering highquality support and resolving issues promptly and effectively.
Experience in managing change within an organization including communication training and support for new processes or systems.