Hub Delivery Program Support Hub Delivery
Hub Delivery Program Support Hub Delivery
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
In this Hub Delivery Program Support role you will serve as a support layer to the Hub Delivery Account Management team. This role helps keep the Hub Delivery day to day operations run smoothly to ensure we deliver the best in class support for our Hub Delivery Partners (Small Business Owners).
Youll accomplish this by working closely with account managers along with integrated internal team members of program managers and business development managers. You will assist in managing the partner pipeline answering internal tickets assisting with daily operations and maintaining the SOPs of Account Management. In this role you will be collaborating with a new team and new processes from scratch in a highly ambiguous environment that pushes forward Amazons innovation in the last mile delivery space.
Successful candidates are customercentric self motivated and data driven. They are strategic and handson with a passion for process improvement and thrive in an innovative fastpaced environment. This role directly impacts our Hub Delivery Partners experience by helping uncover issues and implementing new solutions.
Key job responsibilities
Manages Account Management SIM Internal Ticketing Folders and responds to all tickets within SLA
Partner with internal teams to facilitate high quality solutions on behalf of Delivery Partners
Monitors Hub Delivery Shared Inbox and directs incoming emails to internal team members
Supports pipeline management including prioritizing launches of nonactive partners and backfilling partner exits
Provide weekly prelaunch delivery partner operational support
Working with a sense of urgency to drive and deliver goals while maintaining a high quality of work
Identifying opportunities for improving the partner experience and work collaboratively with team members to make improvements
Using knowledge and skill to build implement and/or meet assigned goals
Managing escalations on routine/predefined tasks.
Executing important tasks/activities independently.
Identifying daytoday operational problems and suggests tactical solutions
Creating and driving improvements to SOPs for gaps in existing processes
Providing support for data collection including preparing reports and reaching out to internal stakeholders
Assisting with monitoring partner and station quality and escalating misses to proper team members
2 years of working with computers and Microsoft Office products and applications experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Bachelors degree or equivalent
2 years of Customer Service Experience
Experience with endtoend project management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll accomplish this by working closely with account managers along with integrated internal team members of program managers and business development managers. You will assist in managing the partner pipeline answering internal tickets assisting with daily operations and maintaining the SOPs of Account Management. In this role you will be collaborating with a new team and new processes from scratch in a highly ambiguous environment that pushes forward Amazons innovation in the last mile delivery space.
Successful candidates are customercentric self motivated and data driven. They are strategic and handson with a passion for process improvement and thrive in an innovative fastpaced environment. This role directly impacts our Hub Delivery Partners experience by helping uncover issues and implementing new solutions.
Key job responsibilities
Manages Account Management SIM Internal Ticketing Folders and responds to all tickets within SLA
Partner with internal teams to facilitate high quality solutions on behalf of Delivery Partners
Monitors Hub Delivery Shared Inbox and directs incoming emails to internal team members
Supports pipeline management including prioritizing launches of nonactive partners and backfilling partner exits
Provide weekly prelaunch delivery partner operational support
Working with a sense of urgency to drive and deliver goals while maintaining a high quality of work
Identifying opportunities for improving the partner experience and work collaboratively with team members to make improvements
Using knowledge and skill to build implement and/or meet assigned goals
Managing escalations on routine/predefined tasks.
Executing important tasks/activities independently.
Identifying daytoday operational problems and suggests tactical solutions
Creating and driving improvements to SOPs for gaps in existing processes
Providing support for data collection including preparing reports and reaching out to internal stakeholders
Assisting with monitoring partner and station quality and escalating misses to proper team members
2 years of working with computers and Microsoft Office products and applications experience
Work a flexible schedule/shift/work area including weekends nights and/or holidays
Bachelors degree or equivalent
2 years of Customer Service Experience
Experience with endtoend project management
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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