Administrative Clerk - Museum District
Administrative Clerk - Museum District
Posted on :
19-04-2025
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1 Vacancy
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Job Description
Overview
At Houston Methodist the Administrative Clerk position is responsible for performing general office work and delivering exceptional customer service assistance which entails addressing patient inquiries and providing an overall welcoming environment. This positions responsibilities will include producing filing and distributing reports to designated areas. The Administrative Clerk position will perform a variety of routine clerical tasks of limited complexity under general supervision ensuring the departments patient visitor and customer interactions are in accordance with Houston Methodists ICARE values of integrity compassion accountability respect and excellence and established standard operating procedures which includes all staff providing unparalleled patient care and customer service in a timely professional and safe manner.
Houston Methodist Standard
PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
Refer to departmental Scope of Service and Provision of Care plans as applicable for description of primary age groups and populations served by this job for the respective HM entity.
HOUSTON METHODIST EXPERIENCE EXPECTATIONS
- Provide personalized care and service by consistently demonstrating our I CARE values:
- INTEGRITY: We are honest and ethical in all we say and do.
- COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
- ACCOUNTABILITY: We hold ourselves accountable for all our actions.
- RESPECT: We treat every individual as a person of worth dignity and value.
- EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
- Practices the Caring and Serving Model
- Delivers personalized service using HM Service Standards
- Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)
- Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience
- Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job
- Actively supports the organizations vision fulfills the mission and abides by the I CARE values
Responsibilities
PEOPLE ESSENTIAL FUNCTIONS
SERVICE ESSENTIAL FUNCTIONS
QUALITY/SAFETY ESSENTIAL FUNCTIONS
FINANCE ESSENTIAL FUNCTIONS
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
- Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the patient care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.
- Develops ongoing relationships and interactions with internal stakeholders and clinicians.
- Provides contributions towards improvement of department scores for employee engagement on department scorecard i.e. peertopeer accountability.
SERVICE ESSENTIAL FUNCTIONS
- Accurately and thoroughly enters all relevant information into systems optimizing all available computer software. Properly gathers reviews duplicates and distributes patient medical information. Prepares and maintains patient files as appropriate.
- Performs routine office typing including envelopes memos physician notes and physician orders as appropriate. Prepares and maintains general office files.
- Prints collates and distributes reports to designated areas.
- Coordinates patient flow with support area staff. Actively participates in organizing the work flow problemsolving and managing multiple ongoing priorities with minimal supervision.
- Contributes to meeting/exceeding department and organization targets for patient satisfaction measures.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
- Coordinates and processes requests for medical information according to policies and procedures. Maintains and accurately updates routine reports forms and log sheets.
- Maintains a safe environment following all policies and procedures for safety hazardous material. Reports accidents promptly and corrects minor safety hazards in accordance with regulations and standards.
- Identifies and escalates issues and opportunities for improvement. Follows up on action items to ensure completion of assignments. Contributes towards improving department/practice quality and safety scores.
FINANCE ESSENTIAL FUNCTIONS
- Uses resources efficiently; does not waste supplies. Inventories and orders office supplies following established department standards. Assists with routine equipment troubleshooting such as paper jams ink cartridge replacement etc.
- Selfmotivated to independently manage time effectively and prioritize daily tasks minimizing incidental overtime. Utilizes time efficiently and helps other team members.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
- Identifies and assumes responsibility of own learning needs and seeks continuing education opportunities to meet those needs. Completes and updates the My Development Plan on an ongoing basis. Ensures own career discussions occur with appropriate management.
- Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments.
This job description is not intended to be allinclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.
Qualifications
EDUCATION
WORK EXPERIENCE
- High School diploma or equivalent education (examples include: GED verification of homeschool equivalency partial or full completion of postsecondary education etc.
WORK EXPERIENCE
- One year of clerical experience with computer skills including spreadsheet and word processing applications
License/Certification
LICENSES AND CERTIFICATIONS REQUIRED
- N/A
KSA/ Supplemental Data
KNOWLEDGE SKILLS AND ABILITIES
- Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations
- Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially with regard to activities impacting patient or employee safety or security
- Ability to effectively communicate with patients physicians family members and coworkers in a manner consistent with a customer service focus and application of positive language principles
- Demonstrates a high level of maturity with demonstrated selfconfidence and ability to make decisions
- Conducts self in a professional manner at all times
- Excellent written and verbal communication skills
- Demonstrates a learning attitude toward solving problems using good reasoning and judgment in a high stress environment
- Demonstrates a positive demeanor and strong multitasking abilities
- Ability to work with peers in a team situation
- Very strong organization skills and detailoriented nature
- Professional handling of exposure to confidential/sensitive information
- Proficient in computer skills for documentation
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
- Uniform No
- Scrubs Yes
- Business professional Yes
- Other (department approved) Yes
ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.
- On Call* No
TRAVEL**
**Travel specifications may vary by department**
- May require travel within the Houston Metropolitan area Yes
- May require travel outside Houston Metropolitan area No
Company Profile
Houston Methodist Specialty Physician Group As one of the nations leading hospitals and academic medical centers Houston Methodist has brought together some of the nations leading experts in multiple specialties to serve our patients. As part of Houston Methodist Specialty Physician Group (HMSPG) these specialists not only provide excellent clinical care but are on the forefront of research developing leadingedge technologies and treatments and teaching the medical pioneers of tomorrow. This combination of clinical service research and academics ensures patients have access to the latest in treatments and technologies while providing the best in comprehensive patient care. Established as a nonprofit corporation and certified by the Texas State Board of Medical Examiners HMSPG enables physicians to maintain autonomy with respect to their clinical practice while growing their practice within an academic environment.
Employment Type
Full-Time
Key Skills
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