EHR Facilitator Epic Credentialed Trainer
EHR Facilitator Epic Credentialed Trainer
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Job Description
POSITION SUMMARY:
The EHR Facilitator is guided by the Physician (CPOE) Instructional Designer and by the leaders of the Department of Medicine. The EHR Facilitator supports the Department of Medicine by providing 1:1 instruction and assistance with the goal of improving Physician efficiency and overall user experience. They maintain a clear knowledge of proper Physician workflows and painpoints throughout the clinics.
Position: EHR Facilitator (Epic Credentialed Trainer)
Department: EPIC
Schedule: Full Time Hybrid Primarily remote (LOCAL)
*This position is funded by the Department of Medicine through June 2027. There may be opportunity beyond this funding for position integration into ongoing operations.
ESSENTIAL RESPONSIBILITIES / DUTIES:
EHR Facilitator Responsibilities
- Assist with the promotion of the EHR Efficiency Program to encourage participation and adoption.
- Provide timely staff outreach and scheduling coordination.
- Provide timely feedback on users knowledge and skills to the CPOE Instructional Designer and Department of Medicine leaders.
- Document session attendance and completion within the User Web (Signal).
- Track metrics/interventions for the duration of the program.
- Ability to collect analyze and present data to staff in a leadership role.
- Provide at theelbow support.
- Maintain the ability to work variable shifts.
- Attend regularly scheduled meetings as needed.
- Assist in validating new workflows as applicable.
- Assist with maintaining current training materials applicable to DOM
- Provide instructor led training courses to a diverse audience as needed.
- Follow training curriculum as developed by the Instructional Designer as needed.
- Act as a liaison between the department and the CPOE Application team to report system issues via Service Now.
- Other training duties as assigned.
JOB REQUIREMENTS
EDUCATION:
Associates degree or currently enrolled in a Bachelors program (will consider equivalent combination of formal education and experience i.e. HS/GED plus 2 years related Healthcare experience).
EXPERIENCE:
For candidates with an Associates or currently enrolled in a Bachelors program healthcare and/or Epic experience preferred.
For candidates with high school diploma/GED work requires at least 2 years healthcare related experience. Epic experience preferred (Credentialing in CPOE a plus).
KNOWLEDGE AND SKILLS:
- Superior verbal/written English communication skills including excellent grammatical editing and proofreading skills.
- Highly proficient with Microsoft Office applications (i.e. MS Word Excel Access Office Suite PowerPoint Outlook) and web browsers.
- Ability to work independently and exercise independent judgment.
- Manage multiple priorities.
- Critical thinking and strong problem solving skills.
- Prior experience with instructor led classroom training and /or Epic preferred.
- Proven ability to work with confidential information.
- Ability to build rapport easily.
- Open and adaptable to change.
Note: *This position is funded by the Department of Medicine through June 2027. There may be opportunity beyond this funding for position integration into ongoing operations.
Equal Opportunity Employer/Disabled/Veterans
Employment Type
Full-Time
