Service Dispatcher
Service Dispatcher
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
he Position:
Neelands is searching for a Service Dispatcher. Reporting to the Service Operations Manager the Service Dispatcher will have various responsibilities including dispatching service calls to Service Technicians updating customers shipping & receiving and data entry. This position will be in Burlington Ontario.
Responsibilities:
- Helping customers with their daytoday requirements
- Answering customer calls for refrigeration or HVAC service
- Dispatching service calls to assigned Service Technicians in conjunction with the Service Manager
- Resolving inquiries and communicating information to Service Technicians
- Logging service information into both the inhouse system and customer service portals daily to ensure uptodate status and arrival times are within requirements
- Reconciling work orders to timecards
- Checking paperwork to assist in preparing for payroll and Service invoicing
- Effective use of GPS software including running reports
- Assisting internal departments with inquiries
- Assisting technicians with both service IDs and Purchase Orders
- Arranging for shipping of equipment and parcels as needed
- Receiving packages and mail as needed
- Reporting duties related to service operations
- Clerical responsibilities as required
- Special projects and other duties as required
Qualifications:
- A friendly and professional approach to dealing with both customers and technicians
- Excellent communication and customer service abilities
- A selfstarter who is highly effective working independently and within a team
- Flexibility along with the ability to operate well under pressure
- Ability to perform in a high pressure timesensitive environment
- Organizational skills and problem solving with respect to multitasking and prioritization of responsibilities
- A keen attention to detail
- Fully proficient with Microsoft Office Suite
- Ability to adapt to and learn software; experience with Acumatica would be considered an asset
What you Bring to the Team:
- A friendly and professional approach to dealing with customers
- Excellent communication skills and customer service abilities
- A selfstarter who is highly effective working independently and within a team
- Flexibility along with the ability to operate well under pressure
- Ability to perform in a high pressure timesensitive environment
- Organizational skills and problem solving with respect to multitasking and prioritization of responsibilities
- A keen attention to detail
- A positive handson cando attitude
Why join Neelands
- Paid Time Off Vacation & Sick Days
- Benefits
- RRSP/DPSP
- Competitive Salary
- Paid weekly
- Employee Assistance Program (EAP)
- Professional Development and Training
Neelands Group Limited is committed to providing accessible employment practices that comply with Accessibility standards and regulations. If applicants require accommodation for a disability during the recruitment process they must make their needs known in advance. Please notify Human Resources or the hiring manager upon scheduling your interview.
If you are a team player and you are looking for an opportunity to grow with Neelands we encourage you to submit your resume.
We thank all applicants for their interest in Neelands; however only those selected for an interview will be contacted. Please no phone calls or agencies.
Neelands is an equal opportunity employer.
Accommodations are available upon request. If applicable please inform Neelands Group Limited of accommodations that are required during the recruitment process.
Other details
- Pay TypeSalary
Employment Type
Full-Time
