Business Technical Services Analyst III

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver bestinclass payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities documenting requirements and proposing solutions that maximize Global Payments revenue while providing Business Technical Support until closure.

What Part Will You Play

• Establishes a positive rapport with the client(s) to develop and maintain technical relationships with peers within the clients organization analyzes the clients business objectives and expectations and acts as goto person on all aspects of services and support for respective relationships.
• Evaluates the clients business requirements estimates effort and guides the client to utilize standard solutions while maximizing revenue. Evaluations are typically change requests of limited complexity that require knowledge of clients business (e.g. client move from magstripe to chip card). Understands card business/transaction processing/payment schemes. Occasionally supports higher level analysts on subcomponents of major initiatives.
• Converts the clients business requirements into detailed technical specifications presenting them internally and externally while securing requirement signoff. Formulates technical scenarios for Custodians.
• Supports business in presenting Global Payments and Global Payments solutions and services with the objective to generate revenue by meeting with nonmanagement client representatives to demo products and services covered under the clients subscription agreement but not currently being utilized. Complexity of the requirement or client will typically be lower for this level e.g. fewer/single country focused fewer projects running concurrently fewer cards supported.
• Acts as point of contact.
• Documents and maintains the clients system environments by keeping records of client functionality environment and client specific documentation while providing to more senior levels for review.
• Performs routine release management (typically limited in complexity due to Schemes supported and concurrent projects) between Service Desk Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects ensuring that code release doesnt negatively impact client operations.
• Executes simple to medium complex project/development work plans and revises them as appropriate to meet changing needs and requirements.
• Acts as 24x7 first line Service Desk support performs severity assessment and assigns severity level and monitors adherence to Service Desk SLAs (Service Level Agreements).

What Are We Looking For in This Role

Minimum Qualifications

• Bachelors Degree
• Relevant Experience or Degree in: Bachelors degree in Information Technology or related field
• Typically Minimum 4 Years Relevant Exp
• Experience in analysis programming and issue analysis of financial services software

Preferred Qualifications

• Masters Degree
• In Information Technology or related field
• Typically Minimum 6 Years Relevant Exp
• Including experience in financial services software and solutions programming installation certification issue resolution business requirements gathering technical design technical presentation proven experience in writing and analyzing Prime Licensing code
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification

What Are Our Desired Skills and Capabilities

• Skills / Knowledge A seasoned experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified careeroriented journeylevel position.
• Job Complexity Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.
• Supervision Normally receives little instruction on daytoday work general instructions on new assignments.
• Programming Proven experience in writing and analyzing PRIME Licensing code
  Good database development skills in Oracle PL/SQL
  Good programming skills in C C ANSI C or and Microsoft Visual Studio
  Knowledge of UNIX/Linux Operating Systems
• Bankcard Business Knowledge Good understanding of the bankcard business requirements and process flows
• Language Skills Good knowledge of English written and verbal and in Commonwealth of Independent States (CIS) and Brazil command of local language. In all other regions additional client languages an advantage

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .