Ambulatory Services Rep II- Colon and Rectal Surgery
Ambulatory Services Rep II- Colon and Rectal Surgery
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Salary Not Disclosed
1 Vacancy
Job Description
POSITION SUMMARY:
The incumbent is responsible for coordinating all the functions and activities related to patient access including but not limited to: front end customer service patient registration insurance/coverage verification appointment scheduling charge entry billing and managed care and a variety of administrative duties in support of department (such as handling mail photocopying faxing preparing letters etc.. The incumbent in this role will support support the clinic with frontend customer service patient registration insurance/coverage verification and a variety of administrative duties as needed.
Position: Ambulatory Services Rep II
Department: Colon and Rectal Surgery
Schedule: Full Time Monday: 8:30am5pm; TuesdayFriday: 8am4:30pm
ESSENTIAL RESPONSIBILITIES / DUTIES:
May focus on one or more of the following areas and provides support as needed to optimize daily flow:
Charge entry
Batch controls
Billing (TES) edits
Hold bill edits
Charge reconciliations
Performs a wide variety of administrative duties to ensure proper functioning of assigned department including but not limited to:
Reception & customer service
registration demographics
visit management
appointment scheduling (including consults tests inoffice procedures followup visits and crossbooking interpreters radiology etc.
insurance/coverage verification
copayment collection
frontend review and correcting registration & insurance edits
preauthorization referral coordination and referral reconciliation
Referral work lists
Billing and managed care functions (including responding to billing inquires corresponding with insurance carriers and investigating discrepancies etc..
Provides general administrative support to include scheduling appointments answering inbasket messages returning patient calls word processing spreadsheets presentation software to create and edit department documents and/or presentations.
Adheres to all of BMCs RESPECT behavioral standards.
JOB REQUIREMENTS
EDUCATION:
HS/GED plus 3 years relevant experience.
Bachelors degree or Associates plus 1 year relevant experience
EXPERIENCE:
Experience with medical billing or similar setting preferred.
KNOWLEDGE AND SKILLS:
Excellent English communication skills (oral and written) and interpersonal skills are required to interact with internal and external contacts in a courteous and patient focused manner.
Demonstrated customer service skills including the ability to use appropriate judgment independent thinking and creativity when resolving customer issues.
Must be able to maintain strict confidentiality of all personal/health sensitive information.
Ability to effectively handle challenging situations and to balance multiple priorities.
Strong computer skills and knowledge of Microsoft Office applications (MS Word Excel Access PowerPoint) and web/internet is required. Experience with standard hospital registration & billing systems or ability to learn such systems is also required.
Experience using EPIC preferred.
Equal Opportunity Employer/Disabled/Veterans
Employment Type
Full-Time
