Director Designated Support Hybrid Plano TX Required
Director Designated Support Hybrid Plano TX Required
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Job Description
About Zscaler
Serving thousands of enterprise customers around the world including 40 of Fortune 500 companies Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the worlds largest security cloud Zscaler accelerates digital transformation so enterprises can be more agile efficient resilient and secure. The pioneering AIpowered Zscaler Zero Trust Exchange platform which is found in our SASE and SSE offerings protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users devices and applications in any location.
Named a Best Workplace in Technology by Fortune and others Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fastpaced and collaborative and you are passionate about building and innovating for the greater good come make your next move with Zscaler.
At Zscaler our Customer Success Organization is a global customerfocused team dedicated to delivering highimpact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert handson support starting from the implementation phase and beyond ensuring customers achieve their goals and leverage our technology to its fullest potential. Together we create a customercentric culture that fosters success adoption and continuous growth.
Were looking for an experienced Director Designated Support to join our Support organization. This is a hybrid role with the expectation of being in the Plano office 3 days a week minimum. Youll be responsible for:
- Leadership & Strategy: Lead the Support team in developing and executing scalable strategies to deliver exceptional service our customers in the program aligning with Zscalers performance standards and government compliance requirements
- Operations & Customer Success: Oversee support workflows incident management and SLA commitments while advocating for customer needs with internal teams to improve resolutions prioritize technical enhancements and fulfill missioncritical demands
- Compliance & Security: Ensure support operations adhere to the customers requirements for security data handling and operations.
- Team Development: Recruit mentor and grow a highperforming Support team with scalable staffing models to address Public Sector customer needs proactive issue mitigation and advanced technical support requirements
- Customer Engagement: Build strong relationships with our customers through strategic alignment executive communication and training programs to maximize satisfaction solution adoption and continuous improvement
What Were Looking for (Minimum Qualifications)
- 8 years leading technical support or customer success teams for enterprise SaaS solutions with experience managing Public Sector accounts highly preferred
- Extensive understanding of our customers requirements networks and compliance needs.
- Proven ability to build inspire and lead highperforming teams while driving accountability and operational excellence
- Strong executive communication relationship management and crossfunctional collaboration skills with experience working in matrixed organizations
- Strong proficiency in cloud security technologies networking protocols and IT infrastructure with a proven ability to troubleshoot complex issues craft actionable plans and deliver innovative solutions in challenging scenarios
What Will Make You Stand Out (Preferred Qualifications)
- Familiarity with Zscalers solutions or comparable cloud security platforms.
- Relevant security certifications such as CISSP CCSP or ITIL are a plus
- Proficiency in leveraging CRM and ticketing systems such as Salesforce ServiceNow or Zendesk
#LIBH1
#LIHybrid
Zscalers salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors including jobrelated skills experience and relevant education or training.
The base salary range listed for this fulltime position excludes commission/ bonus/ equity (if applicable) benefits.
Base Pay Range
$168000 $240000 USD
At Zscaler we believe that diversity drives innovation productivity and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team and a culture where everyone belongs. For more information on our commitments to Diversity Equity Inclusion and Belonging visit the Corporate Responsibility page of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- Inoffice perks and more!
By applying for this role you adhere to applicable laws regulations and Zscaler policies including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race color religion sex (including pregnancy or related medical conditions) age national origin sexual orientation gender identity or expression genetic information disability status protected veteran status or any other characteristic protected by federal state or local laws.
See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal state and local pay transparency rules. For additional information about the federal requirements click here.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled have long term conditions mental health conditions or sincerely held religious beliefs or who are neurodivergent or require pregnancyrelated support.
Required Experience:
Director
Employment Type
Full Time
