Coordinator Order Management
Coordinator Order Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Are you a movement maker Are you seeking new and exciting career opportunities
Here is what you need to know about the job:
Summary: This LSG position reports primarily to Order Management Supervisor ECommerce True Innovations and is a position located in Irvine CA.
This role is highly crossfunctional engaging with retailers logistics (internal and external) sales planning and data analytics teams. The successful candidate will have experience with Ecommerce order management and possess strong analytical skills and exceptional organizational skills with an attention to delivering detailed and timely output.
Essential Duties and Responsibilities
Core tasks: Order processing Inventory Allocation Inventory Feeds to Retailers & Marketplaces acknowledging orders in customer portals create summaries out of stock cancellations moving stock adding manual orders creating reports cancellations respond to OM related inquiries regarding status and tracking numbers monitors data for discrepancies participate in team trainings and the Order Drop to 3PL warehouses to achieve fulfillment within a 48 hour window or as required by Retailers and Marketplaces.
Oversee daily monitoring of shipments status per retailer guidelines. Ensure timely and accurate replies to Retailers on order status requests.
Be the main OM contact person for certain customer accounts.
Manage and provide solutions and corrections for OM related issues or concerns and escalate critical problems accordingly.
Work seamlessly with the logistics team to maintain SOPs with each 3PL warehouse. Maintain reports to monitor warehouse performance financial and operational for inbound shipments order fulfillment and storage.
Work closely with Inventory Planning team to manage the flow of goods to various warehouse locations and establish reports to adjust container flow based on available inventory actual demand and warehouse occupancy.
Record all disputes additional costs returns and damages related to eCommerce Orders and work closely with the Customer Service and Logistics team to validate any chargebacks refunds and any additional costs. Propose solutions to increase efficiency accuracy and minimize fees and penalties in the process.
Provide support and coordination within the Ecommerce Operations and other duties as required. Overtime as necessary
Qualifications
- Advanced Excel strongly recommended (Pivot tables VLOOKUPs)
- Microsoft Dynamics D365
- Strong analytical and strategic thinking skills
- Ability to develop methodologies and execute analysis independently
- Ability to quickly adapt and execute feedback
- Must have 35 years relevant experience in order management logistics and supply chain. eCommerce experience will be highly regarded.
- Team oriented positive excellent communicator with strong problemsolving attitude and a demonstrated ability to handle multiple projects concurrently in a fastpaced working environment with multiple functions across multiple time zones.
If this sounds like you Apply Now!
As an equal opportunity employer we shall consider all applicants regardless of gender age religion marital status race sexual orientation disability disease pregnancy or trade union and/or political affiliation and disregard all factors deemed inappropriate by local law and the International Labor Organizations Declaration on Fundamental Principles and Rights at Work.
Required Experience:
IC
Employment Type
Full-Time
