Shift Manager - Slots
Shift Manager - Slots
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Job Description
Why Ballys
Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.
With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.
Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).
The Role:
The primary responsibility of this position will be to function as a Shift Manager Slot Services and function as the key licensed Slot Shift Manager.
Responsibilities:
When functioning as a supervisor develops and maintains a rapport with slot players and handles escalated customer concerns.
Observes supervises and countersigns handpaid jackpots when required.
Access NJ Family Services Taxpayer data base to scan for any delinquent JP winners.
Coordinates with Security and other related departments to ensure appropriate guest service. Assists in the development of training programs.
Trains all new employees retrains existing employees and evaluates training programs to determine competence levels of employees.
Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including but not limited to safeguarding funds reviewing documents for completion and accuracy and monitoring employees activities.
Assists in hiring scheduling performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs.
When not functioning as the Supervisor assists the Manager with recommending proper staffing levels and approving scheduling.
Monitors activities that could affect the efficiencies and effectiveness of the department including the internal control environment.
Ensures maximum productivity and a smoothly run operation.
Ensures facilities and equipment are available and functioning.
Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback data and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunityseeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled successful employees sets realistic and measurable service standards and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment policies procedures department goals and business strategy.
Addresses employee performance issues coaches for improvement and provides ongoing feedback
Uses EOS data to improve the workplace listens and responds to employees recognizes and rewards individual and team performance.
Consistently follows company policies procedures and industry regulations maintains accurate and uptodate employee records and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck.
Other duties as assigned.
Qualifications:
Strong interpersonal and communications skills required.
Knowledge of casino rules regulations and procedures.
Strong leadership and customer relations skills.
Whats in it for you:
- Competitive Salary with annual performance reviews
- Comprehensive health coverage plan that includes medical dental and vision
- 401(K)/ Company Match
- Access Perks and Childcare discounts.
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Let Ballys Bet on You We cant wait to meet you!
Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE.
Required Experience:
Manager
Employment Type
Full-Time
