Customer Success Manager
Customer Success Manager
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Job Description
THE OPPORTUNITY
Due to an internal promotion we are looking for a Customer Success Manager to join our Graphic Communications (GC) team in Macquarie Park.
Reporting to the National Sales Manager Direct your key focus will be to deliver a highquality customer experience from the initial client contact through to onboarding and ongoing account management.
In your new role you will be the primary point of contact for customers on a daytoday basis with queries about products services orders and implementation taking the lead on managing any changes within the account.
Key Responsibilities:
Work closely with the GC Specialist team to identify opportunities review account health and fulfil the sales cycle
Collaborate with internal Commercial Legal Sales Operations Billing and Pre/Post Sales Teams to support the GC Sales Specialists from inception to deployment
Review account performance with the GC Specialist team through data and market insights to identify areas for improvement.
Develop and implement strategies (including Sales Plans) to increase customer retention and engagement
Manage account enquiries to ensure a Customer Happy Experience (CHX) is delivered
Skills & Qualifications
Proven Inside Sales or Customer Success experience preferably within a technology environment
Strong CRM and MS Office skills including MS Excel and Web Presentation tools
Superior organisational and multitasking skills
Great track record in managing customer expectations
BENEFITS:
In house training and development and Generous Educational Assistance policy.
Diverse Career Development opportunities.
Employee Discounts through our Gold Pass rewards platform.
Income Protection and Life Insurance.
Salary Packaging & Novated Leasing available.
OUR COMMITMENT
Diversity & Inclusion
Respecting diversity is the foundation of everything that we do at FBAU.
This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.
We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders LGBTIQ people and people living with disabilities.
Vaccination Policy
The (FBAU) COVID19 Vaccination Policy requires employees to be fully vaccinated against COVID19. Appropriate evidence that you are fully vaccinated against COVID19 must be provided upon commencement with FBAU
If this sounds like the role for you please click the below Apply Now button and kickstart your application.
For further details please contact our Talent Acquisition team at
Required Experience:
Manager
Employment Type
Full-Time
