Guest Experience Expert
Guest Experience Expert
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Job Description
POSITION SUMMARY
Are you curious outgoing and warm If so Pier One Sydney Harbour is looking for you to join our team!
We believe in the power of personality and style to deliver mindblowing service to our guests rather than following a standard hotel script.
Whether you are an experienced industry professional or a newcomer eager to learn and grow our pier presents endless opportunities for motivated and skilled individuals. Located under the iconic Sydney Harbour Bridge our fivestar hotel boasts 189 premium rooms and suites offering a truly luxurious experience on the vibrant heritage waterfront pier.
Pier One Sydney Harbour is not just a workplace; its a place where you can showcase your talents and make a real impact on our guests experience.
We work every day to elevate our associates experience.
Some of your Key Responsibilities:
Our jobs arent just about giving guests a smooth checkin and checkout. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Experience Expert makes transactions feel like part of the experience. This also includes completing the check in/ check out processes liaising with concierge for guest requests and luggage. Cash handling confidentiality and driving the Marriott Bonvoy Members program.
Benefits Perks & Rewards:
Free delicious duty meals including one barista coffee a day!
Amazing water views in a unique location just under the Harbour Bridge with glimpses of the Opera House.
Numerous activations and events to connect with your colleagues.
Free Inhouse laundry for all your work clothes.
Exclusive associate discounts on food and beverage and hotel rooms (including all properties within Marriott International) for you your family and friends.
Grow develop and progress with internationally recognized training programs unlimited strategic development and exciting career opportunities within the Marriott International.
Genuine care for associates physical emotional and financial wellbeing through our employee assistance program.
What we value for this role:
Education: High school diploma or G.E.D. equivalent.
Youll think outside the box and have an openminded personality.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Employment Type
Part-Time
