Post-sales Strategy Ops Manager
Post-sales Strategy Ops Manager
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$ 114300 - 142800
1 Vacancy
Job Description
About Us
Diligent is the global leader in modern governance providing SaaS solutions across governance risk compliance audit and ESG. Empowering more than 1 million users and 700000 board members and leaders with a holistic view of their organizations GRC practices so they can make better decisions faster. No matter the challenge.
At Diligent you are an agent of positive change. You are joining a team of passionate smart creative people who not only want to help build thesoftware companyof the future but who want to make the world a more sustainable equitable and better a part of a global community on a mission to make a real impact.
Learn more at.
Position Overview
We are seeking a PostSales Strategy & Operations Manager to partner closely with postsales leadership teamsincluding Customer Success Support and Professional Servicesto build a worldclass customer experience across the entire postsales journey. You will play a critical role in shaping and executing the postsales vision strategy and operational roadmap to drive outcomes such as gross dollar expansion retention and customer satisfaction.. Our products are used by one million usersfrom over 23000 organizations including 62 of the Fortune 500 90 of the FTSE 100 and 83 of the ASX 200 to improve their bottom line keep pace with stakeholder expectations and create lasting positive impact on the world. The ideal candidate will have a proven track record in building world class customer experience operations and strategic initiatives particularly in SAAS companies.
In this role you can expect the following responsibilities:
- Define and execute the postsales strategy aligned to key business goals across Customer Success Support and Services
- Collaborate with crossfunctional leaders to improve the customer journey using data and insights to inform strategic recommendations
- Partner with GTM teams to run annual and quarterly planning for postsales functions including targetsetting segmentation and coverage models
- Drive visibility and accountability around postsales performance through operational reviews dashboards and health reporting
- Optimize tools and processes (e.g. Gainsight Salesforce etc. to enhance both internal efficiency and customer outcomes
- Foster a highperforming inclusive team culture encouraging innovation and diversity of thought
To thrive in this role you have:
- 5 years of experience in a strategic operations and/or consulting role
- Sharp analytical and problemsolving skills with a strong bias for action thinking from first principles and delivering the best results
- Experience with Salesforce and Gainsight
- Ability to communicate with clarity and purpose across stakeholders including tailoring messaging for a given audience
- Strong biz acumen and understanding of SaaS business models
- Ability to define a vision and see it through to completion
- Strong desire for collaboration and partnerships this is a highly collaborative role that will work with a range of senior leaders; proven track record of effectively interacting with senior management
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
- Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our
- Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.
Diligent created the modern governance movement. Our worldchanging idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.
Headquartered in New York Diligent has offices in Washington D.C. Baltimore London Galway Budapest Vancouver Bengaluru Munich and Sydney.
U.S pay range
$114300 $142800 USD
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
- We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
- Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.
Diligent created the modern governance movement. Our worldchanging idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.
Headquartered in New York Diligent has offices in Washington D.C. Baltimore London Galway Budapest Vancouver Bengaluru Munich and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Required Experience:
Manager
Employment Type
Full Time
