Technical Account Director
Technical Account Director
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Technical Account Director (TAD) is accountable for the technical success of Adobes largest customers. They are charged with defining and implementing a customer strategy critical for the health of their solution stack; driving adoption and utilisation; risk mitigation and alignment across Customer executives and senior level decision makers. They will use an extensive network of internal resources such as technical & product specialists customer success champions and a team of supporting personnel with the goal of enabling the Customer to fully bring to bear their Adobe investment.
What You Will Do:
- Lead Ultimate Support engagement(s) as the technical executive point of contact throughout the Customers solution usage lifecycle. Advise and support customers technical strategy with Adobe Solutions via service delivery plans with clear outcomes.
- Assess strategic Customer technical risks and opportunities and drive the extended Adobe team to build and deliver mitigation and get weil plans.
- Drive clear communication across Customer operational areas. Maintain regular and appropriate governance with both internal and external executive teams. Drive alignment and reporting on overall engagement status and outcomes.
- Advocate for Customer across internal Adobe teams. Optimize clients investment and accelerated task issue and resolution. Drive innovation roadmap influence standard methodologies and process improvement back into the Adobe ecosystem.
- Responsible for the global engagement model review cycle across multiple BUs and/or brands.
- Consolidate comprehensive cadence across all technical partners and influence delivery achievements across multisolution multidiscipline engagements.
- Work hands on with Adobes internal Collaborators like Customer Success Management Managed Services Engineering TechOps Product Management Support and the Adobe Consulting practice and thirdparty partners in support of customers success.
- Lead a matrixed services team that may involve multiple project teams from Adobe or client or partner organizations. Develop effective working relationships with Customer partners.
- Make recommendations on how new and existing features fit within customers environments supplying standard methodologies and recommendations!
- Lead projectbased consultantled architectural and design discussions to ensure solutions are optimized.
- Mentor immediate team members as needed.
What you Need to Succeed:
- Bachelors Degree in related subject area of the technical industry. Equivalent experience will be considered.
- Shown experience in a senior capacity in consultative customer support customer success and/or related role in marketing technology.
- Strong executive presence. Ability to collaborate multiple teams throughout Adobe and client side VPs including CMOs and CXOs.
- Strong presentation skills including confident presence over the phone and via conference tools. Leading meetings workshops and reviews in front of audiences both small and large.
- Strong conflictresolution skills to drive closure to customer concerns and open technical issues. Maintain good ability to prioritize work against client goals.
- Outstanding customerfacing skills that enable you to represent Adobe best within a customers environment. Driving discussions with multiple teams from developers and analysts to management and senior leadership.
- Validated interpersonal prioritization skills and an ability to work in a highly matrixed environment.
- Capable of driving resolution across a broad set of issues with the Customer: technical architecture business process and partnerships.
- Ability to think strategically about business product and technical challenges to help our customers realize the software investment efficiencies advantages and innovations.
- Awareness of development methodologies and technologies and understanding of and experience with marketing software and domain principles.
- Experience and familiarity with the following (a plus but not a hard requirement): Adobe Analytics Adobe Audience Manager (AAM) Adobe Experience Manager (AEM) Adobe Experience Platform (AEP) Adobe Campaign Adobe Magenta Adobe Marketo Adobe Target.
- Customerfacing experience in enterprise projects objectoriented programming experience (Java) SQL Javascript AngularJS JQuery CSS MongoDB webserver technologies.
- Relevant technical skills: enterprise software (Windows Server Linux Unix WebSphere Weblogic JBoss Oracle SQL Java Javascript AngularJS JQuery CSS MongoDB web server technologies)
- Travel when permitted to client locations (approximately 1520 percent).
Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
Required Experience:
Director
Employment Type
Full-Time
