Associate Functional Support Engineer
Associate Functional Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
#BETHEDIFFERENCE
If making a difference matters to youthen you matter to us.
Joinus atWolters Kluwerand be part of a dynamic global technology company that makes a difference every day. Were innovators with impact. We provideexpert software & information solutions that the worlds leading professionalsrely on in the moments that matter most.
Youllbesupported by collaborative colleagues who share a are21000 people unique in ourdreams life stories abilities and passions who come together every daywith one ambition: to make a difference. Wedo our best work together connecting to create new innovations with impact.
In this role you will:
Handle incoming questions and bugs reported by customers which have been identified as issues in the OneSumX for Basel applications (COREP IRRBB)
Identify the specific issue out of the overall problem that is reported
Reproduce the problem on a local environment and once successful to identify the root cause (eliminating all side events which do not have to do with the real problem)
Report the issues to the development team in case is a bug in the software or offer support to the customer to resolve the addressed problem
Requirements:
Bachelors degree in Economics or Finance with specialization in Banking Capital Markets; Students in their final years are also eligible)
Understanding of financial concepts and banking instruments
Good knowledge of Excel
Advanced level of English; Other languages are considered an asset
Personality / Personal traits:
Organization: Personal organization is a major factor in your success in the Support domain. It comes beside support team methodology
Writing capacity: Ability to describe a concern (issue enhancement Knowledge Base article mails in a clear accurate and synthetic style
Team player
Persevering: some issues may require repetitive trials & tests.
Excellent communication (written and oral) and interpersonal skills
Responsible methodical and organized.
Selflearner
Assertive being able to make expert decisions based on personal judgement.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
IC
Employment Type
Full-Time
