Hiring for Customer Service Executive for serving travel agents and tour operator
Hiring for Customer Service Executive for serving travel agents and tour operator
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
REQUIRED AND DESIRED EXPERIENCE
REQUIRED EXPERIENCE
- At least 1year proven Customer Service role
- Experience in an inbound call center role
- Proven experience in issue resolution and/or complaint handling
- Sound knowledge of webbased applications
- Excellent English verbal and written communication skills
DESIRABLE EXPERIENCE
- Experience in travel industry
- A good understanding of world geography
KEY TASKS AND RESPONSIBILITIES
- Ensuring phone calls are answered timely and in a professional manner at all time
- Resolving all customer queries to mutual satisfaction; by clarifying the customers query determining the action required by selecting and explaining the best solution to solve the query
- Ensuring cases are created following any phone or email query that requires further action and resolved inline with team objectives
- Being able to follow service level agreements and ensuring queries are escalated timely and/or handover is completed when required
- Knowing when to grasp a sales opportunity and convert into a booking
- Ensuring all of our email inboxes are uptodate at all times
- Data entry via completion codes and spread sheets to track vital business information
- Recognising and prioritising key accounts with complete ownership of the query until satisfactory resolution
- Being able to deal with difficult situations in a professional manner at all times
- Being confident in using different website and systems often at the same time whilst talking on the phone
- Being comfortable liaising with the correct departments across the business for specific situations and/or queries
- Providing Out of Hours cover on a rotation when required
- Performing adhoc individual projects upon request and according to the brief.
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
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