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Not just a job but a career
Yokogawa award winner for Best Asset Monitoring Technology and Best Digital Twin Technology at the HP Awards is a leading provider of industrial automation test and measurement information systems and industrial services in several industries.
Our aim is to shape a better future for our planet through supporting the energy transition (bio)technology artificial intelligence industrial cybersecurity etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.
About the Team
Our 18000 employees work in over 60 countries with one corporate mission to coinnovate tomorrow. We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return we offer you great career opportunities to grow yourself in a truly global culture where respect value creation collaboration integrity and gratitude are highly valued and exhibited in everything we do.
Job Purpose
Under the coordination of the Senior Manager: TSD and in collaboration with Yokogawa Business units contribute to the Service Department by being primarily responsible for System and PCI service system repairs engineering solution projects (Upgrades EXA packages Foundation Field bus); execution system maintenance contracts scope execution of service notes emergency callout IT assistance and stand by at site.
Supporting Service and Sales Activities in the overall promotion of the company and its products/services.
Key Accountability and Responsibility
To maintain 24/7 cover for the System Support Contracts in the region of responsibility.
Execution of Service Projects and Annual Maintenance Contracts.
To offer technical support on Systems PCI and IT solutions to customers both external and internal.
To assist with System and PCI fault finding tests and minor repairs.
To be available for service projects like upgrades migrations and implementation of EXA packages.
To schedule and execute System and PCI service notes information and memos.
To be familiarized with all available Service Sales items and Service tools.
To assist with System training when requested and to ensure full conversancy with the latest versions of the Distributed Control Systems.
Monthly reporting to the Senior Manager: TSD.
To assist the Sales Team with the production of technically and commercially acceptable proposals tender documents and bid submissions by checking and agreeing on key elements affecting engineering execution.
Train Engineering colleagues to an acceptable standard within personal areas of expertise when required.
Carry out any tasks as deemed necessary by the Senior Manager: TSD and respond positively to any other reasonable request about the job.
Liaise with clients and other third parties to gather the required information.
Build relationships and rapport with key client contacts.
Ensure compliance in service administration procedures and instructions as specified in the quality management system QMS.
Contribute to the wellbeing of the company by maintaining positive working relations with colleagues and members of support structures.
Electronic Documents once printed become uncontrolled.
Qualifications and Experience
Essential:
1. B Tech. / National Higher Diploma in Electronic/Electrical Engineering or Processrelated discipline.
2. B Eng. in Electronic/Electrical Engineering or Processrelated discipline will be advantageous.
3. At least 5 years of experience within the Process Control and Instrumentation industry.
4. Exposure to Yokogawa products and systems will be advantageous.
Competencies
1. Confident and proactive.
2. Customer focus.
3. Results orientation.
4. Mature and discreet.
5. Able to multitask.
6. Well organized and able to handle rapidly changing demands.
7. Ability to show initiative and respond appropriately at the managerial level.
8. Accuracy and attention to detail are a priority.
9. Excellent communication skills verbal and written.
10. Time Management.
Knowledge and Skills
1. Microsoft Suite Word Excel PowerPoint Minimum Intermediate level proficiency.
2. Marketing/negotiation and commercial knowledge.
3. Industrial IT systems.
4. Project Management
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse equitable and inclusive will actively recruit develop and promote people from a variety of backgrounds who differ in terms of experience knowledge thinking styles perspective cultural background and socioeconomic will not discriminate based on race skin color age sex gender identity and expression sexual orientation religion belief political opinion nationality ethnicity place of origin disability family relations or any other circumstances. Yokogawa values differences and enables everyone to belong contribute succeed and demonstrate their full potential.
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Required Experience:
Senior IC
Full Time