Role Summary:

The Client Experience Coordinator partners with the Middle Market Client Managers to drive retention and growth by helping clients optimize the value they realize from Cignas products and services. They do this through and coordination of activities in support of client operational health & wellness and service needs.

Essential Functions & Scope of Role:

• Support Middle Market Client Managers strategic selling approach that best demonstrates Cigna Healthcares value
• Develop/Maintain a Trusted Partner relationship with Client Managers
• Fully understands client needs develops and executes (in conjunction with internal partners) on actions that addresses the client issues
• Maintain indepth knowledge of Cigna products/solutions/services across all product lines (Dental Behavioral Pharmacy Medical Clinical and Wellness & Incentives)
• Effectively leverage Expert Advisors (e.g. Client Service Executive Implementation Manager Strategic Wellbeing Advisors and others) to deliver on client expectations
• Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cignas strategy and value proposition may require broad organizational collaboration influence and escalation

Qualifications

• Bachelors degree preferred.
• Experience in healthrelated industry required; to include many or all the following: product knowledge sales practices account management and knowledge of administrative operations.
• Knowledge of Cigna funding options benefits structure and platforms are preferred.
• Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
• Salesforce & KnowledgeXchange experience preferred.
• Strong Word Excel PowerPoint SharePoint Outlook skills required.
• Strong oral and written communication skills required.
• Strong presentation skills required.
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
• If residence is in WVA FL TX: Ability to obtain Health & Life Insurance license
• Must reside in local market and ability to commute to local Cigna office.

Competencies:

• Manages Ambiguity: Operating effectively even when things are not certain or the way forward is not clear.
• Decision Quality: Making good and timely decisions that keep the organization moving forward.
• Action Oriented: Taking on new opportunities and though challenges with a sense of urgency high energy and enthusiasm.
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational dynamics.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several healthrelated benefits including medical vision dental and wellbeing and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.

About Cigna Healthcare