Intern - Gaming Operations

Why Ballys:

Ballys Corporation is a global casinoentertainment company with a growing omnichannel presence currently owning and managing 15 casinos across 10 states a golf course in New York a horse racetrack in Colorado and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle UK further expands its international footprint and enhances its diverse entertainment offerings. It also owns Ballys Interactive International formerly Gamesys Group a leading global interactive gaming operator Bally Bet a firstinclass sports betting platform and Bally Casino a growing iCasino platform.

With 10600 employees the Companys casino operations include approximately 15300 slot machines 580 table games and 3800 hotel rooms. Ballys also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (Queen) the above portfolio is expected to be supplemented with four additional casinos across three states one of which will be an additional state that expands Ballys jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees and operations that currently include approximately 2400 slot machines 50 table games and 150 hotel rooms to the Ballys portfolio. Ballys will also become the successor of Queens significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

As an intern youll embark on an exciting journey through various departments where youll acquire valuable industryspecific skills and knowledge that will set you apart. This dynamic experience will not only enhance your professional expertise but also ignite your passion for your chosen field.

Responsibilities:

• Help track key performance metrics such as win/loss data machine performance and player traffic.
• Compile daily operational reports and assist with performance analysis for both slots and table games
• Learn about Illinois Gaming Board (IGB) regulations and assist with internal compliance checklists and audits.
• Support documentation and recordkeeping related to game integrity procedures and internal controls
• Shadow frontline gaming staff to understand guest service standards and issue resolution processes.
• Assist with VIP or loyalty guest experiences to learn player development strategies.
• Participate in dealer and slot tech training sessions to better understand operational roles and technical skills.
• Support the onboarding and training efforts of new team members as needed.
• Assist with creating and reviewing shift schedules timekeeping and departmental communication tools.
• Observe labor efficiency practices and contribute suggestions for improvement
• Collaborate on special projects such as gaming floor layout assessments player engagement programs or new game rollouts.
• Participate in crossfunctional meetings with marketing surveillance and security
• Collect guest feedback during peak times and help identify trends or service gaps.
• Propose improvements to the guest gaming experience based on observations and data.

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must be a college Junior/Senior or Graduate student from an accredited fouryear university preferably working toward a college Degree or related field.
• Must have strong attention to detail
• Must have strong communication and interpersonal skills
• Must be proficient in the entire Microsoft Suite and be able to learn other software programs easily
• Experience in the UKG platform is strongly preferred

Physical Demands & Work Environment:

• Regularly required to see talk hear walk sit and stand.
• Ability to read write speak and understand English. Ability to respond to common inquiries or complaints from customers and employees. Ability to communicate oneonone and to groups to explain policies and procedures.
• Ability to effectively present information and/or a convincing argument to executives
• Frequently required to use hands to handle feel and reach
• Occasionally required to stoop
• Occasionally lift and or move up to 30 pounds
• The work environment contains bright lights loud noise and stressful situations.
• Target Salary: $18.00$25.00/hr

Required Experience:

Intern