Engineer - Customer Service - German
Engineer - Customer Service - German
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
Description
Enphase Energy is a global energy technology company and leading provider of solar battery and electric vehicle charging products. Founded in 2006 Enphase transformed the solar industry with our revolutionary microinverter technology which turns sunlight into a safe reliable resilient and scalable source of energy to power our lives. Today the Enphase Energy System helps people make use save and sell their own power. Enphase is also one of the fastest growing and innovative clean energy companies in the world with approximately 68 million products installed across more than 145 countries.
We are building teams that are designing developing and manufacturing nextgeneration energy technologies and our work environment is fastpaced fun and full of exciting new projects.
If you are passionate about advancing a more sustainable future this is the perfect time to join Enphase!
To give our customer the best experience and quick resolution. Youwillberesponsiblefor professional and timely resolution or referral of technical issues that may involve hardware software communications installation or a blend of variables.
What you will be doing
- Answering inboundEmails /Chats / Phone calls to the Customer Support queue during assigned hours.
- Conducting remote troubleshooting of Enphase products.
- Troubleshooting approving and executing warranty claims.
- Providing presales information about Enphase products.
- Assisting with the activation of new Enphase sites as needed.
- Documenting all activity in a central CRM/Help Desksoftware platform.
- Coordinating with Enphase Engineering with tracking of fieldissues and subsequent productmodifications logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed.
- Participating in ongoing training/education of industry standards and Enphase productspecific information.
- Assist other team members with troubleshooting and/or administrative tasks as needed.
- Following departmental conventions and procedures.
- Professionally represent Enphase via all communications mediums.
- Abiding by all company policies and standards of conduct contained in the Enphase Energy employeemanual.
- Performing other duties as assigned.
- Support operational hours (India team) are: 6:30 am 11:00 pm Sun to Sat. Start and finish times for team members are adjusted to cover nonstop customer support across 7 days. The candidate must be open to working on weekends.
Who you are and what you bring
- Should be a Graduate B.E/ IT
- Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers peers and managers.
- Experience working in afastpaced technical support or customer service position.
- Strong verbal and written communications skills.
- Proficient in GERMAN C1 Certification required.
- Computer literate (PC skills essential Mac OS desirable)
- General understanding of electrical concepts AC & DC circuits electrical or electronics background would be highly desirable.
Employment Type
Full-Time
Department / Functional Area
Key Skills
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