Customer Service Representative - French - Porto
Customer Service Representative - French - Porto
Posted on :
19-04-2025
Employer Active
1 Vacancy
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Job Description
Position: Customer Service Representative
Location: Porto Portugal
Work model: onsite
DUTIES AND RESPONSIBILITIES:
- Handle inbound calls to assist customers with inquiries
- Assist customers with booking inquiries vehicle availability and reservation modifications.
- Provide guidance on policies insurance options and additional services to ensure a smooth experience
- Identify upselling opportunities and promote valueadded services to meet customer needs and drive revenue
- Resolve customer complaints efficiently maintaining a positive customer experience across all touchpoints
- Maintain accurate records of interactions transactions and case resolutions in the system
REQUIREMENTS:
- Native / fluent in French (C2 both verbal and written. Fluent in English (minimum B2 level)
- Minimum of 1 year of experience in a Contact Centre or Customer Service role (preferred)
- Proven ability in sales with a strong resultsdriven approach
- Proficiency in using digital tools and technology
- Skilled at recognizing business opportunities and recommending relevant services to customers
- Excellent interpersonal and communication skills
- Strong conflict resolution and problemsolving abilities
OFFER:
- Opportunity to work with a leading global travel & tourism brand
- Working schedule: Monday Friday 8AM7PM
- Competitive salary with performancebased incentives
- Professional growth opportunities within the BPO industry
- Collaborative and supportive work environment
- Access to exclusive travel perks and discounts
- Relocation support
- And many more!
Employment Type
Full Time
Key Skills
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