Ticketing System Support Specialist mfd
Ticketing System Support Specialist mfd
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Salary Not Disclosed
1 Vacancy
Job Description
Your responsibilities:
- You handle incoming support tickets conduct rootcause analyses and deliver effective solutions with a customerfocused mindset.
- Using your SQL and MySQL skills you deepdive into databases providing quick and accurate resolution to datarelated issues.
- Troubleshooting integration problems and ensuring smooth system interactions by using APIs and web applications belong your daily tasks.
- You spot recurring issues and suggest improvements to our internal processes and support documentation proactively.
- You escalate complex technical challenges to our developers to and ensure smooth collaboration with clear and productive communication.
- You support with our ERP systems like Microsoft Business Central and keep your yourself uptodate with current tools and best practices.
You bring along:
- You have handson experience with databases especially MySQL and SQL to expedite and resolve technical issues.
- Youre comfortable working with APIs and other relevant protocols to troubleshoot and support integrations.
- You approach problems with a solutionoriented mindset quickly identifying issues and judging correctly when to escalate them.
- You thrive in tech environments enjoying work with web applications and ERP systems such as Microsoft Business Central.
- Clear communication to both technical and nontechnical teams is smooth sailing to you making complex issues easy to understand especially in English. German is considered as an asset.
- You are wellorganized with good timemanagement skills capable of working independently while keeping support tasks on track.
What we offer:
- A secure job in a constantly growing company
- A multinational team with colleagues from all over the world and an agreeable working atmosphere within the Powersports industry
- Flexible working times in full and parttime and modern working equipment.
- Onboarding and support for new employees
- Regular employee events excursions guided motorcycle tours and special sales events
- Company bike leasing and a job ticket for the regional public transport
- Company health management with organized health days checkups group sport activities contribution to fitness center membership fee etc.
Are YOU interested
We are looking forward to receiving your application!
Click on JOIN OUR TEAM! to be redirected to our applicant portal and upload your documents.
We value diversity and therefore welcome applications regardless of gender nationality ethnic and social origin religion/belief disability age as well as sexual orientation and identity.
Employment Type
Full Time
