Admin Assistant Client Success Project Operations Nigeria
Admin Assistant Client Success Project Operations Nigeria
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Job Description
This is a remote position.
Job Summary
We are seeking an Admin Assistant to deliver worldclass real estate media to topproducing agents. From cinematic listing videos to highconverting reels and stunning photography we hope to elevate our clients brands and we do it through elite service and obsessive attention to quality. Our admin team is the client success engine owning communication timelines and quality control across every order. This role is at the frontlines of the client experience. Were not just managing projects we re ensuring every client feels prioritized understood and taken care of from the first call to final delivery. You ll manage details with precision act with urgency and uphold our company s hightouch highquality standards in everything you do.
Core Tasks
Respond to all client communications rapidly and thoughtfully
Send proactive updates on deliverables timelines and revisions
Handle scheduling and daybefore group chats with clients and creative specialists
Track and follow up on all outstanding requests
Manage the project dashboard daily to track QC delivery status and upcoming orders
Assign projects to the correct editors or photographers based on SOPs
Prepare and conduct preshoot and postshoot calls to align expectations
Organize and send media via delivery SOP
Ensure edits meet client briefs and visual quality standards
Thriving in SOPs and checklists without needed follow up
Requirements
Must Haves
Experience with maintaining and updating Tonomo Asana and internal trackers with project detail
Capacity to flag request revisions and follow up until resolution
Ability to work PST occasional early mornings and weekends for key projects
Strong client focus with a proactive communication style
High attention to detail and ability to catch small errors consistently
Creativity and visual awareness to evaluate content quality
Ability to follow and thrive within SOPs and structured workflows
Resilience under a fastpaced workload and ability to stay composed
Clear and professional written and verbal communication skills
Proactive ownership of tasks and problemsolving mindset
Clear communication
Taking responsibility and ownership of your work
Nice to Haves
A detail oriented mindset where you can find and fix issues before they occur
Experience in real estate media or media production environment
Catcherrors missing deliverables or offbrand content
Background in customerfacing or client success roles
A keen eye for creative details
Must Haves Experience with maintaining and updating Tonomo, Asana, and internal trackers with project detail Capacity to flag, request revisions, and follow up until resolution Ability to work PST, occasional early mornings and weekends for key projects Strong client focus with a proactive communication style High attention to detail and ability to catch small errors consistently Creativity and visual awareness to evaluate content quality Ability to follow and thrive within SOPs and structured workflows Resilience under a fast-paced workload and ability to stay composed Clear and professional written and verbal communication skills Proactive ownership of tasks and problem-solving mindset Clear communication Taking responsibility and ownership of your work Nice to Haves A detail oriented mindset where you can find and fix issues before they occur Experience in real estate media or media production environment Catcherrors, missing deliverables, or off-brand content Background in customer-facing or client success roles A keen eye for creative details
Education
Degree
Employment Type
Full Time
