Senior Customer Relationship Executive
Senior Customer Relationship Executive
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1 Vacancy
Job Description
Role Summary:
The Customer Relationship Executive plays a critical role in providing an interface between customers and the client company. They are required to foster strategic client relationships with SME customers answer incoming calls from customers for various reasons such as answering inquiries resolving complaints providing information and fulfilling customer needs to ensure excellent service standards and maintain high customer satisfaction. The candidate should possess good listening skills the ability to respond quickly and the capability to make recommendations or provide solutions to customer problems. A clear and pleasant speaking voice and fluency in English are also desired.
What youll Do:
- Cultivating solid relationships with clients through the provision of exceptional aftersales service.
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls email communications or facetoface meetings.
- Provide training and overall guidance to enable clients to fully utilize product features and benefits.
- Foster strategic client relationship for NonFI customers & deliver against financial KPI for customer retention and cross selling of companys products and services
- Regularly communicate with clients to provide updates and gather feedback. And provide regular feedback to management regarding customer comments and feedback on our products and services.
- Address client concerns and provide timely solutions.
- Handle daily incoming and outgoing customer calls and email.
- Keep detailed records of customer interactions and transactions including inquiries complaints comments and actions taken.
- Ensure compliance with all company policies procedures and standards.
- Contribute to team efforts by accomplishing related results as needed.
Qualifications :
More About You:
- Diploma Advanced/Higher/Graduate Diploma in Business Studies/ Administration/ Management Economics Information Technology Finance Marketing Commerce or equivalent.
- Minimum 2 4 years of working experience in key account management is an added advantage along with proven work experience in Customer Service or a related role.
- Resilient to thrive in a complex environment.
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is awardwinning; Worlds Best Workplaces 2024 (Fortune Top 25 Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
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Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
