Luxury Reservation Sales Consultant Bilingual

What Youll be Doing:

• Engage with Guests: Answer inbound calls in an unscripted conversational manner while assisting with room and suite reservations for our luxury brands around the world including iconic properties like the Fairmont Banff Springs Fairmont Le Chteau Frontenac the Sofitel Montral and many others.
• Create Memorable Experiences: Guide your guests in choosing their ideal room and package turning their moments into lasting memories with your sales expertise and personalized recommendations
• Use Your Creativity: As an Accor Heartist (Heart Artist) youll bring warmth and creativity to every conversation personalizing your offers to provide your guests with unique and authentic experiences

Whats In It for You:

•  $21.13 per hour starting salary which includes a $1.50 per hour premium for French language skills.  In addition you earn a $1.00 shift premium for hours worked after midnight
• 4 weeks of paid vacation annually 13 paid statutory holidays and a schedule that includes rotating weekends off ensuring worklife balance
• Remote Work Flexibility: Enjoy the convenience of working from home after completing the 4 weeks of fully paid personalized onsite training in Moncton in a small group setting.  Must be able to attend the inperson training we provide travel and accommodations for qualified candidates.  
• Comprehensive Benefits: Medical and dental coverage for you and your family with companypaid premiums and a company matching pension plan of up to 5
• Annual wellness subsidy of $300 to invest in your wellbeing
• Travel Discounts: Enjoy exclusive discounted rates at our iconic Accor luxury hotels around the world

Qualifications :

What You Need to Be Successful: 

• Bilingual Proficiency: Professionallevel fluency in both French and English is required
• Experience and/or Education in Hospitality Tourism Sales Customer Service Contact Centre along with a passion for helping others will help you be successful in this role
• Multitask Efficiently: Seamlessly navigate multiple software systems while communicating with guests to offer smooth efficient service

Availability Location and Internet: 

• Must be currently legally able to work full time in Canada
• Must be able to work from 5:30 pm to 2:00 am or 6:30pm to 03:00 (your choice) including weekends and holidays with some rotating weekends off
• This is a full time permanent career position we do not offer part time or student positions
• This is a remote (work from home role; you must reside in and be working from one of these Canadian provinces: NB NS or PEI
• Must have a suitable home workspace and a highspeed direct internet connection

Additional Information :

Your Team:  Youll be joining a diverse multicultural and welcoming group of welltravelled professionals who are passionate about what they do every day.  We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why Accor Global Reservation Centre
Our workplace culture values diversity sustainability and community impact. Youll work with a passionate team dedicated to discovering your talents and helping you thrive in your career. We are an inclusive company and our ambition is to attract recruit and promote diverse talent. 

We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities. By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality.

How to Apply:     Use Keyword: Moncton

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Hospitality is a work of heart

Remote Work :

Yes

Employment Type :

Fulltime