Quality Assurance Specialist

In this role you will be responsible for enhancing our customer experience initiatives analyzing customer feedback and implementing strategies to improve overall customer satisfaction.

What Youll Be Up To:

• 24/7 Ready: Were a roundtheclock operation so youre cool with flexible shiftsincluding evenings weekends or holidaysbecause great service never sleeps.

• Office Vibes Only: This role is 100 onsiteyoull be working from the office collaborating facetoface with the team and soaking in the energy (and coffee of our shared workspace.

• Listen & Learn: Dive into customer feedback to spot whats working and what needs a glowup in our products and services.

• Make It Better: Bring your ideas to the table and help create strategies that level up the customer experience and make people actually love using our stuff.

• Team Player Vibes: Work sidebyside with different teams to solve problems fix processes and make sure customers feel heard and supported.

• Quality Check: Keep an eye on how we interact with customersmaking sure everything stays onbrand helpful and friendly.

• Audit Like a Pro: Run regular quality checks and give helpful real feedback to help teammates keep getting better.

• Track the Trends: Analyze reports and data to understand whats going great and what needs a boost.

• Always Improving: Jump into projects and ideas that aim to continuously upgrade the customer experience.

• Stay in the Know: Keep up with the latest trends and best practices in the world of customer experience.

• Be a Mentor: Share your knowledge and support junior teammates as they grow into customer service superheroes.

• Build Resources: Help create cool training materials and guides so everyone knows how to crush it at customer service.

Qualifications :

• Youve got at least a year of experience in a similar role and can show us how youve helped boost customer satisfaction and loyalty

• Youre confident when it comes to both talking and typingclear friendly and professional is your style

• You love breaking things down finding smart solutions and making things better

•  You know your way around Microsoft Office (especially Excel and PowerPoint) and have some experience with CRM systems and customer feedback tools

• You work well with others and love being part of a team thats all about collaboration and good vibes

•  Youve got a sharp eye for the little things and keep everything organized and on point

• Helping people is your thing. You care about creating positive experiences and making customers feel valued

• Youre comfortable juggling tasks and know how to prioritize when things get busy

• Youve been involved in making processes better and are all about trying new ways to get things done

• Youre reliable meet deadlines and know how to keep things moving

• You adapt quickly love learning new tools and techniques and arent afraid of a little change

Additional Information :

Additional Information:

• Additional health and life insurance coverage
• Generous annual leave
• Food vouchers and various discounts
• Transportation / Utilities allowance
• Competitive salary and clear career progression
• Worldclass onthejob training
• Work in a cozy office 

Remote Work :

No

Employment Type :

Fulltime