Staff IT ProjectProgram Manager

What you get to do in this role:

• Lead and manage the portfolio of data analytics initiatives ensuring alignment with organizational priorities and business outcomes.
• Collaborate with data engineers data scientists analysts and business stakeholders to define project scopes deliverables and success metrics.
• Coordinate crossfunctional teams and resources ensuring project timelines budgets and quality standards are met.
• Facilitate portfoliolevel planning status reporting risk management and decisionmaking.
• Track and report on OKRs and other performance metrics across the analytics portfolio.
• Champion data governance data literacy and analytics best practices across the organization.
• Identify interdependencies risks and issues across projects and propose solutions proactively.
• Lead stakeholder engagement and communication including executive updates presentations and change management efforts.
• Provide coaching support driving continuous maturity and improvement in Agile and DevOps best practices
• Create crisp and drive complete documentation to facilitate program reviews and decisionmaking process at Steering Committee level
• Drive risk mitigation strategies and issue resolution actions with key stakeholders at all levels of the organization
• Apply consistency and best practices leveraging ServiceNow Program models to enable business outcomes and benefits tracking

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
• Must have 10 years of project/ program management experience
• Must have at least 3 years of experience working in the  Data and Analytics domain
• Strong understanding of data analytics processes tools (e.g. Power BI Tableau SQL Python) and lifecycle.
• Proven experience managing largescale or complex data initiatives or portfolios
• Experience with Agile/Scrum SAFe or hybrid delivery methodologies.
• Experienced scrum master managing multiple scrums teams applying scrum principles and best practices
• Have strong business acumen while demonstrating strong ability to understand complex technical domains to lead functionaltechnical discussions across different organizations and deliver valuedriven customeroriented solutions
• Demonstrated ability to lead extended groups of senior professionals in a matrixed organization
• Demonstrated ability to drive leadership meetings with senior leaders and solid experience in decision making
• Excellent communication and influencing skills problem solving conflict resolution management active listening time management and interpersonal skills
• PMP PgMP or other relevant certifications are a plus.

JV20

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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