HCI2R Customer Technical Support Associate
HCI2R Customer Technical Support Associate
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Job Description
Your tasks:
take hotline calls from professionals (e.g. installers service partners) and endcustomers with technical questions
Support the 1st level support by being onsite in case of complex technical issues (e.g. commissioning maintenance repair) for HU
Support the 1st level support in case of complex technical issues for HU and GR via phone or email
Maintain all relevant information in the corresponding systems like eAcademy CRM SAP TIS to ensure that the customer issue is documented properly.
Maintenance of the eAcademy (editing shaping of the structure of the overall content creation of electronic education updating of notices according to target groups translation updating of the calendar taking care of the content...
Support translation of technical documentation in local language
Deliver deep technical knowledge and expertise and help to solve the customers problems via phone or email.
Secure relevant spare part information from ETK towards service partner in HU & GR
Execute acceptance scheduling assignment and follow up of customer orders for after sales services for HU and GR
Handling complaints
Support overall backoffice services administration and/ or assistance in defined area within after sales: communication and information
Support the production of digital training/content in close collaboration with trainers and other stakeholders
Presentation of the easyscan MobTIS TIS SSK tool to service technicians
Consult the customers in technical matters as a presales activity and promote our service extendeed warranty contracts
Additional tasks defined by the employer.
Qualifications :
Technical background
High level of communicational skills
Negotiationlevel English language skills
Tovbbi informcik :
Get to know our #LikeABosch benefits.
We would like to help you GROW so we offer you:
- Financial security & recognition: We review and increase your competitive base salary annually offer performance loyalty and referral bonus.
- Trainings and professional development: We believe in a LifeLong Learning approach so you can take advantage of several technical and soft skill trainings and language courses.
- Career development: We have a wide range of programs to choose from even if its leadership expert or project development you are aiming for. We also offer mentoring and coaching opportunities we have PhD program and we offer international assignment possibilities.
We would like you to ENJOY the benefits of balancing your life and your work so we pay attention to:
- Your work lifebalance: You can work from our activity based offices designed for creativity and efficiency or from home while enjoying flexible working hours. We offer childcare possibilities and sabbatical option.
- Your health and wellbeing: We provide free professional consultants for any personal legal financial or health related issues. You can benefit from our developing onsite medical center and organized regular health checkups.
- We also offer you several perks and benefits: You can use your annual cafeteria allowance flexibly for family support (e.g. taxfree kindergarten and nursery allowances) health care mobility (car sharing services) and recreation. You can enjoy our onsite canteen we support when you work from home and if you live far we cover your commute costs. We also appreciate your loyalty with jubilee gift and extra jubilee holiday.
You could join an INSPIRING community worth to belong:
- We are true to our values: We are committed to sustainability we value that everyone is different and that diversity makes us truly successful. We also take social responsibility seriously and regularly organize charity actions blood donations and support worthy causes.
- Team building activities and community events are also part of our everydays. We like to come together for a good summer party or family day.
Are you ready to work #LikeABosch
Please apply with your English CV!
If you require any further information please feel free to contact us on the following number:. Our colleagues can help you with answers during the weekdays between 08:00 a.m. till 16:00 p.m.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
