Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers agencies authors and entrepreneurs. Our ad solutions including sponsored display video and custom ads leverage Amazons innovations and insights to find attract and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models including selfservice managed service and programmatic ad buying these solutions help businesses build brand awareness increase product sales and more. Our programmatic advertising platform the Amazon Demand Side Platform (DSP) is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand programmatic advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.
Our Amazon DSP team is looking for a Programmatic Solutions Analyst to join Amazon Advertisings growing team based in New York.
As a Programmatic Solutions Analyst you will manage the endtoend experience of our enterprise customer known as programmatic trading desks driving the overall expertise in our programmatic advertising DSP.
The Programmatic Solutions Analyst develops our customers into proficient users of Amazon DSP. In this customerfacing role you will work closely with programmatic traders at agencies/advertisers as well as Amazon Advertising internal account teams support engineering sales and product to address customer needs acting as the voice of the customer to help drive product enhancements and create solutions on behalf of a diverse set of customers. You will be passionate about understanding customer objectives and addressing them via training product deep dives adoption of Amazon technologies.
A typical engagement with our customers could include conducting deep dives to quality check campaign setup campaign performance monitoring providing optimization recommendations reviewing defect ticket trends to find opportunities for training analyzing customer satisfaction surveys and owning internal requests for onboarding new customers.
You will advocate for the customer in internal forums provide troubleshooting support and triage when needed and simplify and propagate customer feedback to inform product and services design. The Programmatic Solutions Consulting team operates as trusted advisors to customers every day and ensure customers gradually develop into a proficient users of our DSP who see Amazon DSP as their preferred means to their goals.
You will be passionate about understanding customer objectives and address them using our book of services and engagement best practices to drive adoption of Amazon technologies. Your ownership and curiosity will allow you to comprehensively understand the details of our offerings and be able to speak to these to our customers with passion authority empathy and clarity.
Key job responsibilities
Owning the relationship with programmatic traders engaging with them to understand their needs and blockers
Providing services such as onboarding trade desk support plans feature training continuous product usage consultation and industry best practices
Analyzing and interpreting data to identify improvement areas root causes and formulate enablement and adoption recommendations
Driving the evolution of Amazon DSP by assisting customers with product beta participation capturing customer feedback and collaborating closely with crossfunctional Amazon teams (Product Management Engineering Analytics and Specialists)
2 years of programmatic advertising experience
Experience with Excel
Experience analyzing data and best practices to assess performance drivers
Experience in omnichannel marketing search engine marketing or search engine optimization
Bachelors degree in marketing communications or equivalent work experience
Fluency in English
Experience in ecommerce or online advertising
Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP RTB bid shading machine learning optimization ad verification ad tracking ad attribution etc.
Proficient oral and written communication skills with ability to establish credibility with technical and nontechnical business owners.
Organizational skills including prioritizing scheduling time management and meeting deadlines
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit
for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $48800/year in our lowest geographic market up to $104400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.