Student Services Specialist Welcome Center Coordinator

Title: Student Services Specialist (Welcome Center Coordinator)

Position Number:

Hiring Unit: Deans Office

Location: Leeward Community College

Date Posted: April 14 2025

Closing Date: April:59 PM HST

Band: B

Salary : salaryschedules and placement information

Additional Salary Info: PBB minimum $5250/month

Full Time/Part Time: Fulltime

Month: 11month

Temporary/Permanent: Permanent

Other conditions: General funds to begin approximately June 2025 pending availability of funds and actual staffing requirements

Duties and Responsibilities

(NOTE: * denotes Essential Functions)

1. *Under the general supervision of the Dean of Students Services design and direct the daytoday Welcome Center operations which requires considerable breadth of knowledge of the various Student Services offices.
2. *Create workflows and prepare/design resources that help to deliver effective customer service to students and the general public in a way that is inline with the Colleges and the Divisions student success goals.
3. *Collaborate with all Student Services units in order to stay abreast of and remain knowledgeable in the following areasadmissions records financial aid counseling cashier services Early College health services Veterans Resources and Student Lifeand to ensure adequate accurate and efficient service via the Welcome Center.
4. *Oversee manage and direct Welcome Center personnel. Hire train supervise schedule and evaluate the performance of Welcome Center Associates (student employees). Ensure coverage during hours of operation; assist in determining and meeting variable staffing level needs during high demand periods; create and produce materials that support their ability to carry out their responsibilities and duties; and resolve staff conflicts as they arise.
5. *Serve as the daytoday decisionmaker in resolving situations that cannot be dealt with at the Welcome Center Associate (student employee) level.
6. *Assist Welcome Center Associates during peak volume periods and/or during periods of minimal coverage. Provide individual assistance to students seeking information and guidance on services to support their educational goals.
7. *Oversee and manage the budget for the Welcome Center. Identify and submit budget requests oversee all purchasing and procurement processes for the Welcome Center to ensure they are done responsibly and within University guidelines and prepare budget proposals and reports as needed.
8. *Plan and implement the direction for the Welcome Center including measuring performance goals and outcomes.
9. *Direct oversee and manage the Welcome Center facilities equipment and technology. Work with the appropriate departments to ensure that all are sufficiently maintained supported and functional. Identify and acquire additional tools/resources needed by the Welcome Center to ensure quality performance productivity and efficiency.
10. *Spearhead manage and/or provide support to Student Serviceswide initiatives/efforts. This includes but is not limited to configuring managing and keeping relevant communication platforms (such as the print and digital signage in the Welcome Center relevant websites Chatbots live chat/texting/social media platforms etc.; planning and organizing events/strategies; developing/preparing shared resources/tools and developing and implementing external communications in coordination with the campus marketing specialist as needed.
11. Develop write/edit and prepare budgets for all grant proposals pursued in support of the Welcome Center. Conduct the full range of activities required to prepare submit and manage/administer grants.
12. *Monitor staff and Welcome Center performance to ensure that performance and division goals are met. Troubleshoot and resolve problems that arise concerning Welcome Center operations and/or performance as needed.
13. Provide input/feedback regarding changes to or issues regarding Student Services policy and/or practices/procedures that affect service delivery to students and the general public. Work with Student Services Unit Heads to identify and provide for the ongoing training needs for Welcome Center Associates.
14. *Design and implement a program evaluation and continuous improvement process for the Welcome Center. Set performance and program goals; identify relevant benchmarks; collect relevant data and feedback about the Welcome Centers performance; analyze performance measures and information collected; and design and implement operational improvements in response.
15. *Author and submit the Welcome Centers Annual Report on Program Data (ARPD) each year as well as any other reports requested regarding the Welcome Center.
16. *Provide support to all Student Services offices as needed.
17. Other duties as assigned.

Minimum Qualifications

1. Possession of a baccalaureate degree in Counseling/Guidance College Student Personnel Counseling Psychology Sociology PostElementary Education Human Resources Communications Business or related field and 3 year(s) of progressively responsible professional experience with responsibilities for providing services to students; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.
2. Considerable working knowledge of principles practices and techniques in the various services for students as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts principles and methodologies.
3. Considerable working knowledge and understanding of applicable federal and state laws rules regulations and theories and systems associated with student services.
4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective innovative and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.
7. Demonstrated ability to operate a personal computer and apply word processing software.
8. For supervisory work demonstrated ability to lead subordinates manage work priorities and projects and manage employee relations.
9. Demonstrated ability to manage an office including the management of personnel processes and/or facilities.
10. Demonstrated ability to create direct and manage a budget.
11. Demonstrated ability to utilize and manage different software programs and/or AV equipment (e.g. digital signage).
12. Experience in providing customer service.

Desirable Qualifications

1. At least 3 years of experience managing a mid to largesized (staffed by at least 5 employees) multifaceted customer service or student information center.
2. Direct experience working at a community college.
3. Experience with UH administrative processes (e.g. procurement facilities human resources etc..
4. Experience managing and directing student employees.
5. Direct experience with admissions financial aid counseling or registration processes.
6. Direct experience in working with a wide variety of people including disadvantaged populations.
7. Experience in setting and achieving performance goals and in program evaluation and improvement.
8. Experience in report writing and in collecting and utilizing data.
9. Demonstrated ability to configure and maintain software.

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

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In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with reemployment rights or priority status are responsible for informing the hiring unit of their status.

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