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Salary Not Disclosed
1 Vacancy
Job Description
Our client has partnered with a leading provider in the motor hire industry offering a wide range of vehicles for both shortterm and longterm rentals. Their goal is to provide customers with excellent service reliable vehicles and hasslefree experiences.
Role Overview
You champion the human and process transformation required for successful GenAI adoption. You drive the shift from the Current Mode of Operation (CMO) to the GenAIenabled Future Mode of Operation (FMO). Your focus is on developing and executing change management plans creating user documentation and training materials fostering user buyin and monitoring adoption metrics. Applying lean principles you help optimize the new workflows and ensure the deployed GenAI solution delivers sustained value and achieves the targeted operational improvements.
Job Location: Durban South Africa
Candidate Location: South Africa
Work Type: Hybrid/Remote
Job Type: Full time/Permanent
Requirements
- An individual experienced in driving the human side of technology implementation change management and user adoption.
- 3 years in Change Management Tech Adoption or Process Improvement
- Strong communication & training skills
- Understanding of Lean principles
- Essentials: Demonstrable experience planning and executing change management activities (communication training stakeholder engagement).
- Understanding of process improvement (Lean ideal).
- Must possess strong empathy facilitation and influencing skills to guide users through the CMOtoFMO transition.
- Experience in change management organizational transformation or technology adoption roles.
- Strong understanding of process improvement methodologies (e.g. Lean).
- Excellent communication training and facilitation skills across various user groups.
- Ability to develop clear documentation and support materials (user guides FAQs).
- Experience in stakeholder engagement and managing resistance to change.
- Focus on measuring impact and driving value realization from technology deployments.
- Ready to travel over extended periods of time to be colocated with the operations.
Core Focus: Adoption & Impact
Drives the human side: change management user adoption training ensuring the FMO vision is realized and value is captured. Focuses on process transformation enabled by the deployed tech. Needs to understand GenAIs impact on users and workflows.
Employment Type
Full Time
