Network Administrator
Network Administrator
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1 Vacancy
Job Description
Job Title:Systems Engineer L2
Location:Chattanooga TN
Reports To:Service Delivery Manager
Job Summary:The Systems Engineer L2 are strong in all the most common and popular networking technologies. This role requires excellent coordination and communication skills to ensure clear and consistent interactions with both internal personnel and clients.
Key Responsibilities:
- Escalations from Tier 1 for client support
- Provide remote and onsite support for technology issues to managed services clients.
- Ensure timely response to service requests meeting or exceeding targeted quality levels or Service Level Agreements (SLAs).
- Document all time and work in service tickets with detail and in realtime.
- Maintain consistent communication with clients regarding pending service requests.
- Follow all safety and security procedures at NetGain Technologies and customer locations.
- Return all intercompany business calls or emails within one business day and check email at least hourly throughout the shift.
- Ensure delegated tasks and duties are carried out properly and timely.
- Participate in mandatory meetings and huddles.
- Maintain certifications and stay updated on new technologies to better serve customers.
- Work unsupervised in a remote location when necessary.
- Configuration & troubleshooting of end users connecting to Exchange & Exchange Online
- Understanding of and ability to install configure and test workstation hardware including video cards NICs sound cards & hard drives.
- Troubleshooting and maintaining Windows Server & Active Directory
- Configure file print and remote access services
- Administration including add/remove users and groups configuring file permissions checking event logs configuring and restoring from backup
- Administration of enterprise email application including add/remove users and group configure folder permissions if applicable forward mail to other accounts and add aliases.
- Log and track client issues and resolutions in ticketing system in realtime ensuring documentation is detailed for future reference.
- Create and Troubleshoot VMware virtual servers.
Requirements:
- Education:
- Required: High School diploma or equivalent.
- Preferred: Associates degree or higher in Information Technology or a businessrelated field.
Certifications:
- Cisco CCNA (or equivalent network vendor certification)
- Microsoft AZ104
Experience:
- Two to four years handson experience in the IT Field
- Minimum 2 years experience Cisco Switching VLAN Routing Firewalling Support
- Minimum 2 years experience Data Backup and Recovery Support Corporate Antivirus Support VPN Connectivity Support
- Minimum 2 years experience supporting Windows Server Operating Systems
- Has at least one certification. The following certifications are preferred: MCP CCNA/CCDA Network
- Solid dependable engineer follows directions and maximizes billing opportunities
- Consistently receives good client feedback
Skills:
- Proficiency in troubleshooting advanced network and server configurations.
- Ability to troubleshoot onsite workstation network and physical server issues.
- Ability to install and configure standard business applications.
- Understanding of home and business networks.
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Experience with routers and firewalls
- Experience with Terminal Services & Citrix
- Understanding of the relationship between switches hubs patch panels and connecting nodes to a network
- Understanding of DNS & DHCP services
- Working Knowledge of Firewall Technologies. Cisco & Fortinet preferred.
- Working knowledge of NAT and ACLs.
- Working Knowledge of Wireless Technologies
- Ability to pay close attention to detail while performing technically detailed tasks
- Ability to deal effectively with stressful situations
- Ability and willingness to recognize when it is necessary to ask for technical expertise from others.
- Ability to provide accurate time estimates for how long a task will take
- Understands that the success of individuals is measured by the success of their teams
- Ability to quickly learn new technologies using selfstudy materials and intuition
- Strong communication problemsolving and organizational abilities.
Physical Requirements:
- Ability to sit and walk within office areas.
- Ability to lift 50 lbs and unbox/install equipment.
- Must have systems online logged in and ready by the start of the shift.
- Coordination of breaks with the team or manager.
Other Requirements:
- Fluency in English (read write and speak).
- Mathematical abilities for scheduling and basic accounting functions.
- Reasoning ability to resolve logistic or process control problems.
Working Conditions:
- Combination of workfromhome and inoffice work depending on specific position requirements.
- Occasional visits to clients suppliers and professional conferences.
- Travel by ground and air may be required.
- This is a resultsoriented position and may be considered stressful.
Essential Functions:
- Prioritize client needs and support the companys business goals.
- Provide ongoing support and expertise to clients and coworkers.
- Maintain certifications and learn new technologies.
- Communicate effectively to ensure all issues and requests are completed.
- Work unsupervised in remote locations when necessary.
Confidentiality:
- Maintain confidentiality of all financial proprietary technical security sales human resources and marketing information.
WHATS IN IT FOR ME
- Health Dental Vision Insurance
- 100 Companypaid Disability Insurance/Life Insurance
- Responsible Paid Time Off
- 401K Matching
- Paid Certification Training
- LAN Parties
- Team Building (camping Breakout Games)
- Monetary Tenure Recognition
Professional Overview
- In business since 1984
- Large regional business with 6 locations across the Southeast Region
- Ranked as a top MSP in the World by MSP Mentor
- Member of 35B association; offerings services throughout the US
- Professionally managed using Best in Class metrics and procedures
Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100 of the qualifications. NetGain encourages you to break that statistic and to apply. No one ever meets 100 of the qualifications. We look forward to your application.
NetGain Technologies is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug free work place. NetGain performs preemployment criminal background checks and substance abuse testing which includes a urine drug tests to detects the presence of illegal . We appreciate your cooperation in keeping NetGain a safe and drug free company.
Required Experience:
Unclear Seniority
Employment Type
Full Time
