Desktop Support Analyst
Desktop Support Analyst
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1 Vacancy
Job Description
Take a step forward and let Edenred surprise you.
Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.
We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.
Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.
Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.
Revolutionize B2B Payments with Edenred Pay USA
Join our team and be part of a company thats transforming the way businesses pay and get paid.
At Edenred Pay USA were leaders in innovative B2B payment solutions. Our platform streamlines accounts payable processes eliminating inefficiencies and empowering Accounts Payable (AP) teams to focus on strategic initiatives.
As part of the global Edenred family we offer a dynamic and inclusive work environment a commitment to employee wellbeing and professional growth and opportunities to drive innovation in the payment industry.
Why Join Us
- CompanyPaid Benefits: We offer 100 companypaid medical coverage for employeeonly plans life insurance AD&D insurance and longterm and shortterm disability.
- Other Benefits Offered: Dental Vision Critical Illness Hospital Indemnity Flexible Spending Account and Accident.
- Competitive Pay: Starting salary from $50000per year with performancebased incentives.
- Retirement Benefits: Take advantage of our 401K plan with a generous employer match of up to 5.
If youre passionate about innovation and want to make a meaningful impact join us at Edenred Pay USA.
Job Summary:
As a Desktop Support Analyst you will provide direct technical support to internal users for desktop hardware and software applications ensuring a high level of user satisfaction and productivity. Responsible for building hardening and deploying new Windows assets and peripherals as well as assisting in the upkeep of asset tracking. Offer timely and effective onsite and remote support to address user requests and resolve technical issues efficiently.
Essential Functions: Duties and Responsibilities
- Provide handson technical support to endusers for hardware issues (desktops laptops peripherals) operating systems (Windows) and standard office applications.
- Build configure harden and deploy new Windows desktop and laptop assets according to company standards and security policies.
- Install configure and support various software applications used by internal users.
- Troubleshoot and resolve hardware and software issues in a timely and effective manner escalating complex problems to the appropriate IT teams when necessary.
- Assist in the management and upkeep of the asset tracking system for all IT equipment ensuring accurate records of hardware and software inventory.
- Provide support for peripherals such as printers scanners and other connected devices.
- Assist users with account lockouts password resets and other accessrelated issues.
- Offer both onsite and remote technical assistance to internal users ensuring minimal disruption to their work.
- Document common issues resolutions and support procedures to build a knowledge base for endusers and the IT team.
- Assist in the testing and evaluation of new desktop hardware and software.
- Collaborate with other IT team members on projects and initiatives as needed.
- Perform other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills with a focus on providing positive user experiences.
- Excellent organizational skills and attention to detail particularly in asset management and documentation.
- Excellent time management skills with the ability to prioritize tasks and respond to support requests efficiently.
- Strong analytical and problemsolving skills to diagnose and resolve technical issues.
- Ability to work independently and as part of a team.
- Ability to function well in a fastpaced environment and maintain composure under pressure.
- Proficient with Windows operating systems desktop hardware and standard office productivity applications (e.g. Microsoft Office Suite).
- Basic understanding of network concepts and troubleshooting.
Education and Experience:
- Associate degree in information technology or a related field or equivalent practical experience in a desktop support role.
- Preferred:
- CompTIA A certification Microsoft Certified Desktop Support Technician (MCDST) or equivalent certifications.
- 13 years of experience in a desktop support role providing direct enduser support.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift to 15 pounds at times.
- Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing sitting reaching manual dexterity to operate office machines stooping bending to handle files and supplies and mobility to complete errands or deliveries.
- May work at computer monitors for prolonged periods with danger of eye strain and muscle pain.
Apply now and Vibe with Us!
Required Experience:
IC
Employment Type
Full-Time
