Fixed-Term Sr HR Operations Specialist - APAC
Fixed-Term Sr HR Operations Specialist - APAC
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Job Description
The Role:
Joining Moderna offers the unique opportunity to be part of a pioneering team thats revolutionizing medicine through mRNA technology with a diverse pipeline of development programs across various diseases.
As an employee youll be part of a continually growing organization working alongside exceptional colleagues and strategic partners worldwide contributing to global health initiatives.
Modernas commitment to advancing the technological frontier of mRNA medicines ensures a challenging and rewarding career experience with the potential to make a significant impact on patients lives worldwide.
Moderna is solidifying its presence within our international business services hub in Warsaw Poland a city renowned for its rich scientific and technological heritage. This hub provides critical functions meeting the growing demand of Modernas global business operations. Were inviting professionals from around the world to join our mission and contribute to the future of mRNA medicines.
As a Senior HR Operations Specialist you will serve as a key point of contact for employees across the AsiaPacific (APAC) region with particular emphasis on support for Japan and Australia. Your mission is to ensure timely accurate and respectful HR assistancestrengthening employee experience while helping scale our operational capabilities. This is a highly visible role that partners with HRBPs and payroll vendors leverages digital tools like Workday and ServiceNow and contributes to global process documentation and compliance. You will be an essential link in maintaining confidentiality accuracy and consistency with a strong focus on collaboration customer service and operational excellence.
Heres What Youll Do:
Your key responsibilities will be:
Acting as the first point of contact for employee inquiries across the APAC region and ensuring timely resolutions.
Supporting and routing escalations within our case management system (ServiceNow) email or Microsoft Teams.
Partnering with HRBPs in Japan and Australia to improve countryspecific HR processes and employee support.
Managing fortnightly payroll cycles in Australia in collaboration with external vendors.
Leading efforts in process documentation including the creation of FAQs canned responses and knowledge articles.
Your responsibilities will also include:
Identifying and closing gaps in HR process knowledge bases while contributing to the Knowledge Base Tiger Team.
Processing employee data changes and supporting Workday transactions for APAC employees.
Providing adhoc reporting support across APAC HR needs.
Communicating clearly and professionally in all formatsverbal written and digitalwhile maintaining confidentiality and compliance.
Participating in additional HR Ops initiatives as assigned to continuously improve HR service delivery.
The key Moderna Mindsets youll need to succeed in the role:
We behave like owners. The solutions were building go beyond any job description.
In this role your ability to act independently take initiative and solve complex issues across borders will drive HR scalability and excellence throughout the APAC region.We digitize everywhere possible using the power of code to maximize our impact on patients.
You will be leveraging tools like Workday and ServiceNow to streamline HR processes and knowledge delivery ensuring we maintain operational agility and data accuracy in everything we do.
Heres What Youll Bring to the Table:
BA/BS degree or equivalent is required; equivalent work experience required.
At least 3 years of relevant experience in customer service center and/or HR case management
Understanding of payroll fundamentals and pay cycles
Knowledge of or willingness to learn Australia local labor laws and tax regulations
Ability to maintain compliance with internal controls and audit requirements
Domain expertise in Workday and ServiceNow
Ability to build strong collaborative relationships influence multiple partners and establish common goals and objectives without sacrificing outcomes.
Excellent writing and verbal communication skills required.
Thrive in matrix environments is flexible collaborative and deadlinedriven.
Strong organization skills with attention to detail laserfocused approach on delivery of results is required.
Proven ability to manage multiple inquiries/requests simultaneously and strong prioritization skills required.
Proven ability to take a complex business requirement and break it down into operational solutions required.
Analytical mindset critical thinking problemsolving skills required.
Highlevel proficiency in Microsoft Office Products required.
At Moderna we believe that when you feel your best you can do your best work. Thats why our global benefits and wellbeing resources are designed to support youat work at home and everywhere in between.
- Quality healthcare and insurance benefits
- Lifestyle Spending Accounts to create your own pathway to wellbeing
- Free premium access to fitness nutrition and mindfulness classes
- Family planning and adoption benefits
- Generous paid time off including vacation bank holidays volunteer days sabbatical global recharge days and a discretionary yearend shutdown
- Savingsandinvestments
- Locationspecific perks and extras!
The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.
About Moderna
Since our founding in 2010 we have aspired to build the leading mRNA technology platform theinfrastructure to reimagine how medicines are created and delivered and a worldclass team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission values and mindsets every day our peopleare the driving force behind our scientific progress and our we are creating a culture of belonging and building an organization that cares deeply for our patients our employees the environment and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer a Fast Company Best Workplace for Innovators and a Great Place to Work in the U.S.
As we build our company we have always believed an inperson culture is critical to our success. Moderna champions the significant benefits of inoffice collaboration by embracing a 70/30 work model. This 70 inoffice structure helps to foster a culture rich in innovation teamwork and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn contribute and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine we invite you to visit to learn more about our current opportunities.
Moderna is a smokefree alcoholfree and drugfree work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day please apply!
Moderna is committed to equal opportunity in employment and nondiscrimination for all employees and qualified applicants without regard to a persons race color sex gender identity or expression age religion national origin ancestry or citizenship ethnicity disability military or protected veteran status genetic information sexual orientation marital or familial status or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories consistent with legal requirements.
Were focused on attracting retaining developing and advancing our employees. By cultivating a workplace that values diverse experiences backgrounds and ideas we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at .
#LITR2Required Experience:
Senior IC
Employment Type
Full-Time
