Customer Success Manager CSM Amazon
Customer Success Manager CSM Amazon
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Job Description
As a Customer Success Manager (CSM) Amazon Ads Media Products you will be the key advocate for advertisers ensuring they achieve maximum value from their media investments across Amazon MX Player Fire TV Amazon DSP and other premium inventory. You will work closely with advertisers sales GTM product and Ad Ops teams to drive campaign success optimize performance and enhance the overall advertiser experience. This role requires a strong strategic mindset deep expertise in digital media and a passion for building longterm client relationships.
Key job responsibilities
Serve as the primary point of contact for advertisers ensuring seamless onboarding product/feature adoption and ongoing success with Amazons media ad products.
Act as a strategic consultant guiding advertisers on best practices for leveraging Amazons CTV mobile and other media solutions to meet their objectives.
Develop and execute success plans that align with advertiser goals ensuring longterm growth and retention.
Provide datadriven insights and recommendations to optimize campaign performance and maximize ROI.
Partner with sales team to identify expansion opportunities drive upsell initiatives and improve advertiser lifetime value.
Lead postcampaign analysis and reporting demonstrating impact and uncovering opportunities for optimization.
Collaborate with product and tech teams to enhance automation measurement and optimization capabilities for advertisers.
Manage crossfunctional stakeholder relationships acting as the bridge between advertisers internal teams and external partners.
Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
Stay ahead of industry trends proactively advising advertisers on innovations in digital and OTT advertising.
MBA
Experience in advertising
Experience in winning and retaining clients and establishing relationships with partners
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Serve as the primary point of contact for advertisers ensuring seamless onboarding product/feature adoption and ongoing success with Amazons media ad products.
Act as a strategic consultant guiding advertisers on best practices for leveraging Amazons CTV mobile and other media solutions to meet their objectives.
Develop and execute success plans that align with advertiser goals ensuring longterm growth and retention.
Provide datadriven insights and recommendations to optimize campaign performance and maximize ROI.
Partner with sales team to identify expansion opportunities drive upsell initiatives and improve advertiser lifetime value.
Lead postcampaign analysis and reporting demonstrating impact and uncovering opportunities for optimization.
Collaborate with product and tech teams to enhance automation measurement and optimization capabilities for advertisers.
Manage crossfunctional stakeholder relationships acting as the bridge between advertisers internal teams and external partners.
Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
Stay ahead of industry trends proactively advising advertisers on innovations in digital and OTT advertising.
MBA
Experience in advertising
Experience in winning and retaining clients and establishing relationships with partners
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
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