Help Desk Analyst 1
Help Desk Analyst 1
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
**Remote Opportunity **
At Community Health System we know that our ability to provide the highest level of care begins with our incredible staff. From unique supplemental and base benefits to wellbeing resources we are here to support you in every stage of life and your career!
Your Career at Community Opportunity. Challenge. Growth.
Responsibilities
As a Help Desk Analyst I you will serve as a technical first point of contact for computer systemrelated questions or problems accurately documenting customer requests and effectively utilizing all resources to identify troubleshoot and resolve issues.
Qualifications
Education
- High School Diploma High School Equivalency (HSE) or Completion of a CHS Approved Individualized Education Plan (IEP) Certificate required
Experience
- 6 months telephone Help Desk experience or experience assisting customers in resolving computer problems required
- Experienced in a formal call center or Help Desk phone Queuing system.
- Experience working with Incident Management Systems.
Schedule:
- Must be able to work any shift: days swing overnight weekends holidays
Disclaimers
Pay ranges listed are an estimate and subject to change.
If any bonuses are noted they are only applicable to external hires meeting criteria.
Required Experience:
IC
Employment Type
Unclear
