IT Service Support Analyst

Vacancy: Service Support Analyst

Location: Royston UK.

Job Family: Infrastructure and Operations
GG07

Johnson Matthey a FTSE 250 organisation is a global leader in sustainable technologies specialising in catalysis precious metal products chemicals and process technology. With operations in over 30 countries we employ more than 12600 people. We have more 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

As an IT Support Analyst you will be responsible for ensuring that the JMIT infrastructure and JMITmanaged enduser devices across various sites operate at optimal standards. Your role will involve providing onsite support for incidents and requests assisting with global and regional project implementations and ensuring that local infrastructure aligns with business expectations (SLA) while adhering to global JMIT policies.

We are looking for a confident articulate and enthusiastic individual who can effectively communicate with senior executivelevel customers. The ideal candidate will possess a strong understanding of audiovisual equipment in meeting rooms and have expertise in troubleshooting Microsoft Teamsenabled environments.

Your responsibilities:

• Technology Management: Configure deploy maintain and troubleshoot JMITowned technologies including workstations laptops printers mobile devices phones and meeting room equipment.

• Issue Resolution: Diagnose and resolve issues related to enduser applications multiuser applications and operating systems to ensure smooth operations.

• AudioVisual Support: Provide expert troubleshooting and support for audiovisual and Microsoft Teamsenabled meeting rooms minimizing disruptions during executive meetings.

• Software Installation: Install and build application software on JMITsupported devices including setting up new starters with necessary applications.

• Inventory Maintenance: Maintain and update the hardware inventory for enduser devices onsite ensuring accurate tracking and availability of equipment.

• Collaboration and Improvement: Interact with third parties to resolve technical issues contribute to project teams for service improvements and share knowledge and best practices with colleagues.

Requirements for the role:

• Excellent communication skills: Confident wellspoken and able to interact with stakeholders professionally.

• Experience supporting Microsoft Teams Meeting Rooms (Windows) and troubleshooting issues related to these systems.

• Good knowledge of AudioVisual and Video Conference technologies used in meeting rooms.

• Proficiency with:
  Windows 7 Windows 10 Windows 11 Office 365 ARS Cisco AnyConnect VPN ZScaler Cisco ISE Mobile technology Printer technology DNS DHCP Basic networking including switches and routers

• Essential Skills:
  Handson experience with desktop laptop server and printer hardware understanding of PC operating systems databases and applications in the JM environment experience with Microsoft and networking technologies onsite support and issue resolution for Microsoft Teams Meeting Room systems working with remote third parties to provide handson support for Microsoft Teams Meeting Room systems.

• Customer Service: Strong customer service skills with the ability to provide highquality support to executivelevel customers.

Special Factors:

• This is not a hybrid rolepresence in the office 5 days a week is mandatory.

• They may occasionally need to start as early as 7:30 am and perform work outside normal hours including weekends. Local travel may be .

• Participate in the Major Incident Management process including potential outofhours involvement in incident resolution.
  

• This role is part of a small team working across a large site and supports a variety of working environments including offices laboratories warehouses and manufacturing production lines.

How you will be rewarded:

We offer a competitive compensation and benefits package including bonus and other local perks

At JM an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM regardless of their unique characteristics experiences or thoughts allows us to bring many different voices and experiences together to tackle the worlds biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences views and contributions and feel a sense of belonging at JM.

Closing date for applications: This job advertisement will be posted for 2 weeks minimum early application is advised.

For any queries or should you require any reasonable adjustments to support your application please contact the .