Senior Manager Lived and Living Experience

Are you the one to lead and embed lived experience into every facet of our organization driving meaningful change and inclusion for all This is your opportunity to make a significant impact as our Senior Manager Lived & Living Experience.

About the Role

The role of the Senior Manager Lived and Living Experience (LLE) supported by the Executive Director Inclusion is to embed lived and living experience at all levels of the organisation. This includes Board and Executive decision making policy and strategy program and service design pathways to selfdeterminations for service users and clients as well as accessible and inclusive employment for staff.

This is a leadership role that leverages the personal experiences of individuals who have directly faced significant marginalisation adversity socioeconomic disadvantage and/or disability (lived experience) to influence policy practice and system change by advocating for the perspectives of those with lived experience

The role acts as a bridge between service users & clients and service providers as well as the organisation and employees to ensure their needs are integrated into decisionmaking processes.

Key Responsibilities:

• Advocacy
• Consultation and collaboration
• Leadership and mentorship
• Education and awarenessraising
• Empowerment focus
• Systemic change

Experience and Capabilities:

• Experience in organisation development change management or strategic people and culture roles including leading major organisational and cultural change initiatives.
• Lived and living experience of marginalisation adversity socioeconomic disadvantage or disability with demonstrated integration into professional setting
• Extensive experience managing complex projects with multiple stakeholders to achieve organizational objectives within a community services setting.
• Capable of building strong relationshipswith all stakeholders to promote and expand LLE initiatives.
• Planning and development of programs staff training communication and supporting team supervision awareness raising research and evaluation.
• Demonstrated understanding of intersectionality and how this applies to or impacts on lived experience.
• Demonstrated understanding of and commitment to the health and wellbeing of Berry Street Yoorallas diverse communities particularly LGBTIQA service users staff and volunteers and people with disabilities and multicultural multifaith and/or people of colour (POC).
• Demonstrated ability to flexibly manage competing priorities and stressful situations monitoring own stress levels and practising and promoting selfcare strategies.
• Empathy resilience and the ability tosupport othersin their life journeys.
• Strongcommunication skillsand the ability tolistenresolve conflict and lead by example.
• Selfawarereflective leaderwho continuously seeks improvement and adapts to new challenges.
• The ability tomanage multiple tasks meet deadlines and work autonomously to achieve results.
• Demonstrated ability to build partnerships with government and nongovernment human services providers with use of practical strategies to improve service delivery to service users and clients.
• A tertiary qualification in project management social work psychology community services or related filed.

Mandatory requirements

• NDIS Worker Screening Check
• International Police check (if required)
• Current Australian ID Proof

Working with us

For over 240 years combined Berry Street and Yooralla have been at the forefront of supporting Australians with a disability and those experiencing poverty violence and abuse. Now as one unified organisation we bring together unparalleled expertise and a shared commitment to empowering individuals and families to thrive while upholding and championing their human rights. We believe in a future where everyone has the opportunity to live the fulfilling life they choose for themselves free from the impacts of trauma violence and abuse achieved safely and with dignity.

Why Join Us

• Competitive Salary & Benefits: We offer a competitive salary package comprehensive benefits and opportunities for growth.
• Dynamic Work Environment: Be part of a diverse and innovative team thats dedicated to making a difference.
• Career Development: We support continuous learning and provide opportunities to develop your skills and career.

Sound like you

Click Apply Now below. If you have any questions please contactHR at or Matt Warren Chief Experience OfficerClient Experience Team at

Applications close Friday 25 April 2025.

We encourage applications from people with lived experience of disability. Youll receive adjustments and support throughout the whole process from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email or phone.

We believe in diversity inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings and in turn encourage talented people from all backgrounds abilities and identities to apply to our vacancies. We strongly encourage people with disability LGBTQIA people from culturally and/or linguistically diverse backgrounds and Aboriginal and Torres Strait Islands People to apply.

Berry Street is committed to being a child safe child friendly and child empowering organisation. In everything we do we seek to protect children. We are committed to the cultural safety of Aboriginal and Torres Strait Islander children; children from culturally and/or linguistically diverse backgrounds; children with a disability; children who identify as LGBTQIA. We aim to ensure every individual is treated with dignity and respect regardless of their cultural background ability ethnicity gender identity sexual orientation spirituality or religion.

Please Note; the successful applicant will be subject to comprehensive reference and background checking prior to employment including a Working with Children Check and National and International Police check if required.