Director Creative Operations - Marketing
Director Creative Operations - Marketing
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$ 120000 - 160000
1 Vacancy
Job Description
Marathon Health is a leading provider of advanced primary care in the U.S. serving 2.5 million eligible patients through approximately 630 employer and unionsponsored clients. Our comprehensive services include advanced primary care mental health occupational health musculoskeletal and pharmacy services delivered through our 680 health centers across 41 states. We also offer virtual primary care and mental health services accessible in all 50 states. Transforming healthcare delivery with a patientfirst approach we prioritize convenient access to both inperson and virtual care resulting in improved health outcomes and significant cost savings. Committed to inclusivity and collaboration we foster a positive work environment and recruit exceptional talent to ensure expertise and compassion in healthcare delivery. Marathon has been recognized as a fivetime Modern Healthcare Best Places to Work in Healthcare winner and a sixtime Best in KLAS award winner for employersponsored healthcare services.
ABOUT THE JOB
The Creative Operations Manager oversees and optimizes Marathon Healths creative production process ensuring the seamless development and of marketing and communication materials across multiple teams.
Acting as the operational leader of an inhouse design agency this role will:
Manage the endtoend creative workflow from intake and prioritization to design review and final delivery.
Oversee the inhouse design team and external resourcing ensuring efficient allocation and collaboration with key teams including Engagement Marketing B2B Marketing Growth (Sales) Operations Client Success and Internal Communications.
Administer project management tools (Asana) to streamline creative requests tracking and fulfillment.
Ensure highquality onbrand of materials such as patient marketing collateral B2B content sales presentations and field marketing assets.
Implement and oversee the Marq selfservice templating platform empowering internal teams to create marketing materials efficiently while maintaining brand consistency.
Work closely with stakeholders to continually optimize creative operations workflows and processes to support the growing needs of the business.
ESSENTIAL DUTIES & RESPONSIBILITIES
Oversee the full lifecycle of creative projectsfrom request intake and prioritization to design production review and final delivery.
Implement standardized creative workflows and playbooks to ensure efficiency clarity and consistency.
Track and manage creative project timelines milestones and deliverables proactively addressing bottlenecks and shifting priorities as needed.
Develop and maintain reporting dashboards to measure creative team performance project volume turnaround times and efficiency improvements.
Serve as the owner of the Asana project management tool ensuring seamless tracking and communication of all creative projects.
Manage the inhouse creative team including graphic designers and creative traffic manager providing mentorship and guidance to optimize their performance.
Facilitate collaboration between the creative team and Engagement Marketing B2B Marketing Growth (Sales) Operations Client Success and Internal Communications.
Manage stakeholder expectations in terms of project prioritization development timelines and expected outputs with a high degree of diplomacy and an eye toward reducing friction.
Oversee relationships with external creative agencies and freelancers ensuring they align with Marathon Healths brand and quality standards.
Work closely with the Marketing Traffic Manager to oversee the intake prioritization and of creative projects.
Own the implementation and management of the Marq platform enabling teams across the organization to customize and generate marketing materials efficiently.
Maintain and update 200 branded templates ensuring compliance with brand standards and ease of use for internal teams.
Train internal users on best practices for leveraging Marq to streamline content creation and improve turnaround times.
Ensure all materials and campaigns adhere to the companys brand standards (as well as the clients as applicable) reinforcing a consistent and professional visual identity.
Lead postproject evaluations to identify successes challenges and areas for improvement.
QUALIFICATIONS
Bachelors degree in Marketing Design Communications or a related field preferred.
10 years of experience in creative operations design management or project management within a marketing or agency environment.
Expertise in creative project management including workflow design resource allocation and process optimization.
Proficiency in project management tools (Asana Workfront Jira or similar) to track and streamline creative workflows.
Strong familiarity with design tools (Adobe Creative Suite Figma Canva etc. to effectively liaise with creative professionals.
Experience implementing and managing selfservice marketing template platforms like Marq.
Excellent organizational and timemanagement skills ensuring projects are completed on schedule and within scope.
Exceptional communication and interpersonal skills with the ability to manage crossfunctional relationships and stakeholder expectations.
Adaptability and resilience managing shifting priorities and working under pressure while maintaining quality and efficiency.
DESIRED ATTRIBUTES
Strategic & Analytical Thinker Able to balance creative vision with operational efficiency ensuring both innovation and scalability.
DetailOriented & ProcessDriven Committed to refining workflows improving efficiencies and maintaining high standards in project .
Collaborative & Communicative Skilled at working crossfunctionally aligning creative efforts with business objectives and effectively managing stakeholder expectations.
ProblemSolver & Adaptable Leader Thrives in a fastpaced environment proactively addressing challenges and leading teams through evolving priorities.
Passionate & ResultsOriented Enthusiastic about creative marketing committed to delivering impactful designs and focused on driving measurable outcomes.
PAY RANGE: $120000 $160000/yr
The actual offer may vary dependent upon geographic location and the candidates years of experience and/or skill level. This position is also eligible for an annual incentive.
We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health visit our careers page.
Marathon Benefits Summary
We believe in empowering teammates to do their best work and build better healthcare. Below are some of our benefit offerings. Eligibility is based on 24/hr week.
- Health and WellBeing: Free Marathon membership for in person and virtual care employer paid life and disability insurance and choice in medical/dental plans vision employer funded HSA FSA and voluntary illness accident and hospitalization plans. Benefits are effective on the first of the month following date of hire.
- Financial Support: Competitive compensation 401k match access to financial coaching through our Employee Assistance Program
- Lifestyle: Paid time off for vacation sick leave and more holiday schedule
Required Experience:
Director
Employment Type
Full-Time
