Neighbourhood Housing Manager x 2
Neighbourhood Housing Manager x 2
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Job Description
About the role
Were looking for a passionate placebased leader to take a handson role in managing our neighbourhoods and supporting tenants across Cornwall. As a Neighbourhood Housing Manager youll lead a team of Neighbourhood Housing Officers within a geographic patch helping to deliver highquality tenancy and neighbourhood services that are focused on sustaining tenancies resolving housing issues and creating safe thriving communities.
Working closely with your Regional Housing Manager and local partners youll be the person who connects people and services championing tenant voices and making sure our homes and neighbourhoods reflect what matters most to residents. Whether youre responding to safety concerns tackling antisocial behaviour or supporting new tenants to settle in this role is all about building relationships and working collaboratively to provide decent homes and support strong resilient communities. Join us and help make a lasting impact in Cornwall.
Our NorthEast area covers from central towns of Bodmin to the seaside at Bude from Launceston and over to picturesque Padstow Camelford and West area covers homes from Truro and picturesque Falmouth and over through rural villages to the beautiful coastline around Perranporth and St Agnes.
This is your opportunity to think differently work collaboratively and be part of something that truly improves lives.
About you
To be successful youll be/have:
- Proven experience of leading motivating and coaching teams to deliver high quality customerfacing services.
- Evidence of applying technical skills; either landlord and tenant law housing legislation antisocial behaviour or equivalent in a similar service with the ability to solve a problem and find creative solutions to complex issues.
- A willingness to be a visible leader and positive role model showing resilience and remaining calm under pressure to make good decisions juggling changing priorities on a daily basis.
- Experience of partnership working with internal and external agencies of obtaining successful outcomes from multiagency meetings.
- Ability to manage escalations and complaints in housing or similar service environment turning difficult conversations around to build positive and trusted customer relationships.
- A passion for engaging service users developing plans and leading events which bring us closer to our communities.
To find out more about the role and requirements please view theRole Profile.
Our offer to you
Salary: 42964.00
Working Hours:37 hours per week
Contract Type:Permanent
Base:Hybrid working working from office home site and in the community as needed. Your base will be:
- North East our main office in Chy Trevail Bodmin PL31 2FR
- West New County Hall Truro TR1 3AY
What youll get from us in return is:
- A challenge like no other Cornwall is unique and so are we!
- A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for costofliving salary increases) Local Government Pension Scheme 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years continuous service)with the option to buy more family friendly policies and our flexible approach to work
- A senior management team who will listen and support you and encourage your ideas and creative thinking
- Investment and support in your continuous learning and development
- Access to discounts on entertainment shops wellbeing and travel through our online portal
- And a chance to really make your mark
Safeguarding
We are committed to safeguarding the welfare of all our service users clients and role is subject to a Basic DBS will be asked to complete the relevant DBS check to be successfully appointed to the role.
To apply
Its really easy to apply for our roles simply follow the link to create a candidate profile answer the screeningquestions and upload a CV.
The planned closing date for applications is Monday 5 May 2025 (midnight).
Interviews are planned for:
- Stage 1 (online via MS Teams) 13 to 15 May 2025
- Stage 2 (facetoface) 20 to 22 May 2025
Contact us
If youd like to have a discussion about the role please feel free to contact us at or
Thank you for your interest in supporting our important work at Cornwall Housing delivering safe homes in strong communities for one and all!
Recruitment Agencies we are not currently seeking agency support with this vacancy thank you. Please view our information for recruitment agencies here: Experience:
Manager
Employment Type
Full-Time
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