Ticket Office Manager
Ticket Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Ticket Office Manager assists with all major Ticket Office activities including but not limited to supervising 3 term employees and 1015 student workers serving as Ticket Office Liaison to the Tennessee Fund overseeing ticket operations of Volleyball and all other Olympic sports allocation and verification of Faculty/Staff season tickets processing travel requests ordering office supplies and other duties as assigned.
Responsibilities
Supervisory Responsibilities:
- Train staff of 3 term employees and 1015 student workers. Training will include but is not limited to the skills necessary to use the Archtics/TM1 ticketing software as well as problemsolving basic customer service issues or complaints
- Utilize phone management software to monitor call volume and coordinate appropriate staffing levels
- Create student worker schedule and maintain student worker event schedule
- Ensure student work staff is sufficiently informed of onsale dates ticket policies changes to event information and other items needed to assist customers with questions and purchases
- Create and manage internal users and their permissions within Archtics
- Enforce NCAA and SEC rules and regulations including the complimentary tickets used for recruits player families high school coaches and donors
Ticket Office Responsibilities:
- Correspond to all emails sent to Ticket Office at
- Process all travel requests for Ticket Office staff
- Manage and troubleshoot Archtics/TM1 software
- Enforce NCAA and SEC rules and regulations at approximately 50100 home events including complimentary tickets used for recruits player families high school coaches and donors
- Performs other related duties as assigned
Volleyball & other Olympic Sport Responsibilities:
- Oversee ticket operations for Volleyball and all other Olympic sports
- Manage the sale of tickets when hosting special events i.e. SEC Championships NCAA Tournaments and other special events adhering to SEC and NCAA regulations.
- Responsible for setup and breakdown of ticket scanners and pedestals
- Manage ticket inventory on a season and singlegame allotment
Football Responsibilities:
- Assist customers with questions and ticket issues on game day
- Manage accessible seating inventory on a season and singlegame basis
- Verify and process all faculty/staff season ticket applications to ensure staff member meets criteria for discounted tickets
- Enforce NCAA and SEC rules and regulations including the complimentary tickets used for recruits player families high school coaches and donors at all home games
- Perform other related duties as assigned
Tennessee Fund Liaison Responsibilities:
- Assist Tennessee Fund Development staff to ensure proper giving levels related to season tickets for football mens basketball and womens basketball
- Update Ticketmaster ticketing software to reflect changes in donor status
- Maintain a record of donations required for season tickets and ticket holder status
- Supervise the distribution of premium seat orders for football mens basketball and womens basketball
- Assist Tennessee Fund staff with the processing of applications for season tickets away game tickets premium seat tickets and parking for all sports
Qualifications
Required Qualifications
- Education:Bachelors degree
- Experience:Experience working in a Collegiate Athletic Ticket Office.
- Knowledge Skills Abilities:
- Knowledge of Archtics/TM1 ticket system applications or equivalent ticketing software
- Knowledge of NCAA and SEC rules and regulations as they pertain to intercollegiate ticket operations
- Knowledge of multiline phone systems
- Ability to communicate both orally and in writing with varied constituents; public students coaches administrators
- Ability to operate computer systems various printers calculators and other office equipment
- Ability to make independent decisions; no supervision
- Ability to handle cash checks and credit card sales
- Ability to handle multiple tasks simultaneously in a fastpaced work environment
- Ability to travel as required
- Excellent organizational and customer service skills
Preferred Qualifications
- Education: Masters degree
- Experience:34 years of fulltime experience working in a Collegiate Athletic Ticket Office
- Knowledge Skills Abilities:
- Knowledge of Archtics/TM1 ticket system applications or equivalent ticketing software
- Knowledge of NCAA and SEC rules and regulations as they pertain to intercollegiate ticket operations
- Ability to handle multiple tasks simultaneously in a fastpaced work environment
- Excellent organizational and customer service skills
Work Location
- Knoxville TN
- Onsite
About Tennessee Athletics
Tennessee Athletics Mission Vision & Core Values
Mission:To lead the way forward in all aspects of college sports
Vision:Deliver an unparalleled studentathlete experience fueled by the relentless pursuit of comprehensive excellence; be bold and innovative in our approach to recruiting and developing wellrounded graduates championshipdriven competitors and worldchanging leaders.
Core Values:Vols lead through
Academic Success
Inclusive Preeminence
Honesty and Integrity
Competitive Excellence
Holistic Health and WellBeing
The Power of Vol Nation
Required Experience:
IC
Employment Type
Full-Time
