Inbound New Business Advisor
Inbound New Business Advisor
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Job Description
Key Details
- Start date 2nd June 2025
- Training 3 weeks of classroombased training from 9am to 5pm at our offices in Leicester city centre
- Hybrid working Once you are competent in the role you will benefit from the balance of hybrid working working 3 days a week in our modern office environment and 2 days a week working from home
- Workingpattern Monday to Friday 9am to 5pm.
- Discretionary monthlyand quarterly bonus payments
The main purpose of the role of an InboundNew Business Advisor is to provide an efficient customer focused service through a variety of contact channels generating new business invoices / customers.
What you will be doing
To proactively manage customer contact through a variety of channels (inbound and outbound telephone email web forms and direct mail) and process new business invoices. This will include:
- Taking inbound sales enquiries and converting to customers
- Checking against the knowledge base for the required tariff information etc where needed to ensure customers are appropriately licenced
- Verifying and gathering the relevant information and additional customer information where appropriate
- Licencing customers at the first point of contact where possible
- Dealing with any existing customer queries in an efficient manner and providing the transferring them to the correct department
- Creating leads where needed and ensure the correct Salesforce process is followed to licence each customer
- Taking ownership of your customer through to resolution (licence)
To set and complete appropriate tasks and maintain comprehensive notes relating to customer leads / accounts
To maintain accurate notes in the CRM system (Salesforce)
To use objection handling techniques to proactively resolve any customer queries or objections.
Effectively obtain evidence of music usage within the business to ensure customers are adequately licenced and we are maximising revenue
To deliver a positive customer experience and proactively contribute to the departments service standards and customer satisfaction results ensuring call quality targets are consistently achieved and exceeded
To educate and advise customers positively reinforcing benefits of music to their business while ensuring that they understand and are adhering to the contractual licensing terms and conditions
To demonstrate a positive image of the company through developing and maintaining effective professional relationships with customers
To work cooperatively and supportively with other teams in order to ensure the customer experience is positive and the required revenue targets are met
To develop and maintain knowledge of market sectors in order to support delivery of the revenue targets
To develop and maintain knowledge of core licensing processes and procedures including tariffs and Copyright Law
To undertake other tasks as reasonably requested
You will
- Be educated to at least A Level standard
- Competent using Microsoft Office Word Excel PowerPoint and Outlook
- Have worked within a call centre or highly monitored environment desirable
- Have a minimum of 12 years experiencein a similar role desirable
- Have good verbal communication including a good telephone manner
- Have experience of copyright or licensing in a structured environment (desirable)
- Have experience of invoicing and date sensitive account management
PPL PRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
The Company
If you play or perform music in your business you will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and wellloved songs and recordings not just from the UK but also from around the world.
Who we are
If a business plays or performs music in their business they will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows businesses to legally play music in their business or organisation and covers virtually all commercially released music. This includes millions of the most popular and wellloved songs and recordings not just from the UK but also from around the world.
By joining us youll be part of a team thats genuinely passionate about music and people. Since we started in 2018 weve grown massively but we still have big ambitions. Were looking for top talent full of fresh ideas and new perspectives to make a difference and help us grow even more.
We offer hybrid working in our modern office in the heart of Leicester along with a competitive benefits package. Visit to find out more.
PPLPRS is an equal opportunities employer. Our mission is to recruit a diverse workforce and create inclusive teams.
The benefits you will have
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
