Founding Customer Success Lead - Dealops
Founding Customer Success Lead - Dealops
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1 Vacancy
Job Description
Why Dealops
AI is transforming how companies price sell and scale. The rise of usagebased and hybrid pricing has unveiled a $25B market opportunity demanding intelligent solutions that redefine every element of the gotomarket engine from pricing strategy and deal to forecasting and sales compensation.
Founded by former Stripe leaders with deep expertise in pricing and GTM strategy and backed by top investors including Pear VC General Catalyst and industry leaders from OpenAI Stripe and Slack Dealops is pioneering this shift with AIdriven tools that empower businesses to adopt flexible pricing streamline workflows and maximize sales performance.
Join us and help build the future of pricing and selling in an AIpowered world!
Role overview:
Were looking to hire our Founding Customer Success Lead to join the founding team at Dealops.
This is a strategic highimpact role for someone who wants to be handson with customers and help build the function from the ground up. Youll work directly with Sales RevOps and Finance leaders at some of the most exciting tech companies understanding their goals shaping their workflows and helping them adopt and scale with Dealops.
Youll partner closely with the CEO and wear multiple hats across Customer Success Support Product and Solutions Engineering to play a key role in unlocking expansions and driving retention.
If you love solving real problems with real customers thrive in fastpaced environments and want to help define how GTM teams operate in the AI era wed love to meet you.
What youll do:
Own the pre and postsale experience for customers end to end from POCs through onboarding implementation and ongoing success.
Provide exceptional support via multiple channels addressing inquiries and resolving issues with speed and care
Partner with Sales and Product to design and implement customerspecific workflows and configurations
Run A/B tests analyze pricing performance usage data etc. to present enablement and expansion opportunities to customers
Build a scalable Customer Success motion develop training documentation and tooling that help customers go from zero to one confidently
Act as the voice of the customer surface feedback share insights and help shape the product roadmap
Collaborate with Engineering to troubleshoot issues and roll out features that drive adoption and expansions
Take a whatever it takes mindset to unblock customers and deliver value quickly
What you have:
Experience: 3 in a Customer Success / Solutions Engineering / Sales or BizOps role ideally at an earlystage startup
Analytical skills combined with story telling: You thrive in spreadsheets but are also comfortable presenting to a room of 100s of sales reps running QBRs with buyers etc.
Customer management: Proven ability to work directly with enterprise and midmarket customers you can lead calls drive projects forward and align stakeholders
Domain knowledge: Experience working in B2B Sales Tech or GTM tooling is a strong plus
High standards: You care deeply about doing great work and helping others do the same
Ownership mindset: You take full responsibility for outcomes and thrive when given autonomy
Location: Excited to work inperson out of our office in San Francisco
Employment Type
Full-Time
