Primary Arms LLC. is one of the fastest growing companies in the outdoor sports and firearms industry. We are looking for a Storefront Manager who is available for immediate hire in Houston TX. At Primary Arms we pride ourselves on working hard enjoying what we do and exceeding our customers expectations. This is an exciting opportunity for a firearms enthusiast! We enjoy a business casual dress code competitive pay and benefits making us an attractive choice for the right candidate. We also have an exceptional employee purchase plan. Generous relocation assistance is available for the right candidate.
Job Overview
The Storefront Manager is responsible for performing dayto day managerial duties and on a professional level and works closely with the storefront personnel / leads / supervisors. This positions predominantly carries out responsibilities in the following functional areas: manages the staff of the retail store and the storefront processes.
This is a fulltime position with daytime hours. Some nonstandard work shifts may be required. Our customer service is second to none in our industry. To ensure that level of customer service continues to grow this role is particularly customercentric.
Responsibilities and Duties
This person will communicate with customers to perform the following:
Provides support to and manages the storefront team and processes
Knowledge resource for other employees
Ensures that customers are serviced according to Primary Arms customer service standards
Ensures that service is quick and efficient
Recommends improvements to processes
Processes orders
Answers questions about our products
Counts cash drawers
Manages cleaning the store
Prepares 4473 tablets
Opens new spreadsheet for storefront dispositions
Inputs all 4473s into the corresponding disposition folder
Check through Delay information for updates in NICS
Send Over 10 Days emails
Ensures that personnel are actively working
Ensures that the breaks and lunch rotation is adhered to
Process Employee orders
Count down all cash drawers and ensure that discrepancies are recorded and reported
Put cash in deposit bag
Ensures cash drawer count sheets are completed and placed with deposits
Ensures deposit slips are placed in the deposit bag
Ensures the shredder box is emptied
Ensures that door key pad is locked in safe
Ensures that the main door is locked and secured
Prints storefront dispositions
Ensures all receipts are put into the safe with the cash drawers
Ensures all 4473s are placed on his/her desk
Reviews all 4473s for errors
Updates the 4473 error tracker
Emails 4473 error tracker to COO Director of Operations and Compliance Director
Ensures training is up to date for team
Inputs all 4473 into the corresponding disposition folder
Turns off all display optics
Ensures that both parts bins under the counter are empty
Ensures all bags and miscellaneous items are stocked
Ensures cleaning supplies are stocked
Ensures there is change in the cash box
Updates Store Front Revenue Tracker and emails to COO and Director of Operations
Ensures that scheduling is completed
Verifies time off for personnel; inputs information in calendar and submits documentation to the Director of Operations
Perform other related duties as needed within the Primary Arms team
Skills and Qualifications
The incumbent must demonstrate proficiency in the following areas:
Customer focus
Professional & pleasant demeanor
Ability to handle pressure
Dependability
Ability to work as an integral part of a team
High degree of productivity
Adaptability/flexible
Excellent oral written and interpersonal skills
Analytical and problemsolving skills
Effective decisionmaking ability
Effective organizational & time management skills
Aptitude to learn our business
Ability to maintain a high level of accuracy
PC proficiency.
Ability to accurately handle cash/credit card payments.
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